Need legal advice / references for consumer case against Indkal Technologies / Bangalore

[User_5c2d8102]

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User_5c2d8102
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April 30, 2026 at 6:24 am

I bought an Acer AC from Reliance Digital online. They delivered it and installation was also done through their side.

Since Day 1, the AC has not been working properly / is effectively dead. It has now been around 2 months and till date no technician from Acer or Indkal has visited despite multiple complaints being registered.

I contacted Acer on X (Twitter) and through email. Acer has clearly shifted responsibility to Indkal and said the product/ service is handled by them.

Meanwhile, my grandparents have suffered badly in 44°C

summer heat without AC, after paying full amount for a brand new unit. At home I am constantly being blamed because I was the one who ordered it online.

I want to take legal action for deficiency in service and harassment, and seek replacement/repair plus compensation (thinking of claiming 2 lakhs).

Indkal office is in HSR Layout, Bengaluru.

My questions:

1. Best cost-effective legal route? Consumer court? Legal notice first?

2. Can I file myself without expensive lawyer fees?

3. Whom should I include – Indkal only, or Acer too?

4. Any lawyer / consumer activist references in Bengaluru?

5. Realistic timeline for resolution?

I have screenshots, emails, complaint IDs and proof of follow-ups.

Any genuine suggestions appreciated.

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