Telecom network failure since Sep 2025 causing financial loss, professional reputation loss and attracts disrespect – legal remedies?

[User_7406a8b8]

U

User_7406a8b8
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April 25, 2026 at 1:11 pm

Hi everyone,

I’m facing a persistent telecom issue in my hometown (Tamil Nadu, a taluk comprising several villages) and would appreciate legal guidance.

Since **September 2025**, both **BSNL and Jio networks have had severe call delivery failures** in my area:

* Calls ring on the caller’s side but **never reach my phone (BSNL)**
* On Jio, I sometimes receive an SMS saying a call was attempted, but the call itself never came through
* This has led to **missed professional calls, interview call, financial loss, and safety concerns for elderly family members.**
* **Even courier delivery boys talks with disrepect assuming that we intentionally dont respond. just imagine being talked with bad words just because your ISP is misleading callers.**

Additionally, I’ve observed a broader systemic issue:

* During DNS-related problems, **both BSNL and Jio networks go down simultaneously**
* During power cuts, **both networks become unavailable**
* Locals indicate that operators may be using **shared infrastructure (tower/backhaul/power)**
* **The network shows signal availablity but internally doesnt work as intended, even says calls ate barred, number not correct and out of service.**

This suggests a **single point of failure and lack of redundancy**, affecting not just my household but a wider region. Given that users are paying ~₹3999/year for telecom services, this level of unreliability is concerning.

Steps taken so far:

* Raised multiple complaints with BSNL, including escalation channels (no resolution)
* Escalated to TRAI ~4 months ago (no improvement)
* Informal response from a BSNL official indicated there is no urgency to fix coverage and asked me to “wait longer,” despite the issue persisting for months

My questions:

1. Does this qualify as **deficiency of service** under consumer protection laws?
2. Can I approach the **consumer court** for compensation due to financial loss and negligence?
3. Does the shared infrastructure / simultaneous failure strengthen a legal case?
4. Is there any way to compel telecom operators or authorities to fix such long-standing issues?
5. Would filing through DoT grievance portal or sending a legal notice be effective at this stage?

Looking for practical advice from anyone who has handled similar cases.

Thanks in advance.

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