- This topic has 8 replies, 4 voices, and was last updated 1 year, 2 months ago by
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QMy brother has renewed his learners licence and it has been stuck on “Application is under processing at RTO level.” Stage- Scrutiny ( verification of proof of documents.
He had visited 2 times previously both times he was denied information to progress the application. Outside vendors demand 2000 Rs. for issuing the learners liscence. He was also denied being able to talk to a senior official and ignored at the counter 2- where it is stuck at according to the website – by the lady and finally after asking countless times redirected to the officers conducting driving liscence tests.
They are making him go around in circles without any outcome and treating him rudely while he has been respectful at all times.
What should I do to help him out in getting his learners liscence and take action against those not doing their job because it seems that they are leaving out no option but to pay and get it. How is that the person outside by the printers can get it within 30 min while official process is stuck and not helping.It all points to them being involved with those inside and demanding money.
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QAlso is it legal to reclrd their behaviour and response on camera/phone when I go there next time with my brother?
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SYes, and demand to give you in writing what should be the next course of action. And let them know they are being recorded on camera.
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Ndon’t pay anything to the brokers. file an RTI regarding the same.
also file a grievance explaining everything in Maharashtra grievance portal -
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