Airtel broadband down since 13 April, no resolution after nodal + NCH complaint what are my legal options?

[User_760ac305]

U

User_760ac305
PARTICIPANT
April 28, 2026 at 5:34 am

My connection has been completely down since **13 April**. Since then, I’ve made countless calls, raised multiple service requests, and sent emails. I’ve already escalated the issue to:

* Customer care (multiple times)
* Nodal officer
* Appellate authority
* Filed a complaint on the National Consumer Helpline (NCH)

Despite all this, there has been **no actual resolution**. Today I finally got a call saying the service *might* be restored in another week, and that they’ll “adjust” the bill but I’m almost certain it’ll be a minimal adjustment and no real compensation.

This is over **2+ weeks of complete service outage**, and it has affected my work as well.What kind of compensation is realistically possible in such cases?

I have all the proof:

* Complaint/ticket numbers
* Email records
* Call logs
* Timeline of outage

Would really appreciate guidance from anyone who has handled similar cases or knows how consumer courts treat these situations.

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