Airtel wouldn’t provide me a refund?

[Sumitpanther51]

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Sumitpanther51
PARTICIPANT
April 14, 2025 at 6:05 pm

I have been an Airtel customer for 5+ years now and I recently shifted my location. However for the previous location I had WiFi paid in advance. The Airtel service canceled my old WiFi telling a refund would be provided and added new connection to me.

However I never got the refund back, and it was raised a month ago. It’s simply been back and forth emails with them and AI sounding responses but no resolution.

It’s pathetic that a huge company like Airtel does that and I don’t want to just stay silent. What are my options legally?

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[Rapidbear8085]

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Rapidbear8085
PARTICIPANT
April 14, 2025 at 6:06 pm

ADVOCATE HERE. Just send a legal notice, it will resolve your issue with 80% chances. If not, well, you gotta approach Consumer Commission. You can consider approaching NCH as well, but it takes a long time. My best wishes.

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[Sumitpanther51]

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Sumitpanther51
OP
April 14, 2025 at 6:07 pm

How do I send a legal notice?

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[Rapidbear8085]

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Rapidbear8085
PARTICIPANT
April 14, 2025 at 6:08 pm

Through email as well as letter.

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