Amazon fraud FAKE product recived, refund denied . Need help

[Charupanther770]

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Charupanther770
PARTICIPANT
March 13, 2025 at 4:30 am

Key Facts:

Order Details:

I ordered a PlayStation 5 (with 2 controllers) on March 7, 2025, and received a fraudulent product (used Xbox 360 in a PS5 box with 1 controller) on March 10, 2025.
I have clear unboxing video proof of this.
Amazon Investigation & Refund Approval:

After reviewing my case, Amazon confirmed over call and email that my return was approved and that the refund would be processed once the return was completed.
I have recorded calls and emails from Amazon explicitly stating that I was eligible for a refund regardless of receiving a fake product.
Pickup Fraud by Amazon’s Logistics Partner:

On March 12, 2025, a pickup agent named Ankit arrived to collect the product.
Despite taking the product, he fraudulently marked the return as “Cancelled” instead of “Completed.”
I have video evidence of the pickup and his misconduct.
Amazon’s Illegal Refusal of Refund:

Amazon approved my refund after an investigation, which means it is legally binding.
Now refusing my refund after taking possession of the returned item is a clear violation of consumer protection laws.
This is not just a service failure but outright fraud, as I am now left without the product and without my money.

What to do amazon is just denying the refund or replacement please help!

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[Clevertiger8988]

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Clevertiger8988
PARTICIPANT
March 13, 2025 at 5:06 am

Check edit part in description of my post : https://www.reddit.com/r/LegalAdviceIndia/s/c3znkiuCQ4

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[Indianshagun351]

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Indianshagun351
PARTICIPANT
March 14, 2025 at 4:25 am

With all the evidence you have file a complaint In the consumer court, they will definitely side with you and also fine amazon for the mental stress caused (they usually do that).hope u get your Money back soon.

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