Amazon India Seller – customer returns not delivered by Amazon agent but marked “attempted,” SAFE-T claims denied. Legal options?

[User_520f0d0b]

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User_520f0d0b
PARTICIPANT
May 1, 2026 at 3:41 am

Hi all, I’m a small seller on Amazon India facing a recurring issue:

* Customers return items → refunded by Amazon
* I never receive the returned product from Amazon (Amazon logistics agent)
* Amazon marks: *“Delivery attempted but seller unavailable/refused”*
* When I file SAFE-T claims the appeals get denied with the same template response

In reality:

* No delivery agent ever comes
* No calls received
* OTP never used

This has happened multiple times, so it seems systemic.

**Questions:**

1. What legal options do I have?
2. Can this be taken to court as deficiency of service?
3. Has anyone successfully challenged Amazon on SAFE-T claim denials?

Would appreciate any guidance. Thanks!

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