Amazon India sent me a wrong, damaged product and refuses refund/return

[Swaraking755]

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Swaraking755
PARTICIPANT
March 24, 2025 at 12:53 pm

I’m beyond frustrated with Amazon India. I ordered an AMD Ryzen 5 8500G and received a completely different, damaged AM4 processor.

They’re refusing to refund me or take the return, even after I’ve provided photo and video evidence.

Has anyone else experienced anything like this? What can I do?

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[Jaihero62]

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Jaihero62
PARTICIPANT
March 24, 2025 at 12:57 pm

Amazon fulfilled ?
Always better to check check return/ exchange policies..

Not a lawyer.

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[Swaraking755]

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Swaraking755
OP
March 24, 2025 at 1:01 pm

Yes the Seller is CLICKTECH RETAIL PRIVATE LIMITED

It’s non returnable. The main issue is product itself is different and old product.

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[Brightakhil2831]

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Brightakhil2831
PARTICIPANT
March 24, 2025 at 2:51 pm

If you paid by credit card dispute transaction.

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[Swaraking755]

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Swaraking755
OP
March 24, 2025 at 2:53 pm

Yes i paid by ICICI Amazon credit card. I talked to the ICICI customer care on call and explained the case. They denied the chargeback request saying that i have received a product and they can’t help. Do you know any other way to log a dispute?

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[Brightakhil2831]

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Brightakhil2831
PARTICIPANT
March 24, 2025 at 2:55 pm

The customer care is dumb.
Ofcourse you can dispute.

You can go to app or website and see for options dispute transaction /previous txns and select and dispute.

Reason good and service not delivered

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[Swaraking755]

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Swaraking755
OP
March 24, 2025 at 2:59 pm

Okay thanks for the suggestions. I am going to try that now.

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[Meganitin1228]

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Meganitin1228
PARTICIPANT
March 24, 2025 at 1:06 pm

I guess the seller is the one that is not acknowledging the mistake. Amazon should step in and provide a solution in such cases. You might want to reach out to the consumer forum.

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[Swaraking755]

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Swaraking755
OP
March 24, 2025 at 1:48 pm

Amazon support is not helping at all. I have tried everything.

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[Mightyeagle7543]

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Mightyeagle7543
PARTICIPANT
March 24, 2025 at 1:11 pm

There are some emails of Amazon india and Amazon global. Someone posted here

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[Swaraking755]

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Swaraking755
OP
March 24, 2025 at 1:56 pm

I have sent mails on those mentioned emails. Then i thought about posting it here.

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[Coolsachin3840]

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Coolsachin3840
PARTICIPANT
March 24, 2025 at 1:44 pm

https://consumerhelpline.gov.in/ raise a ticket here. It works.

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[Swaraking755]

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Swaraking755
OP
March 24, 2025 at 1:45 pm

I have done that yesterday no updates yet. I am hoping for the best! Thanks

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[Coolsachin3840]

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Coolsachin3840
PARTICIPANT
March 24, 2025 at 1:53 pm

It takes 2-3 working days. How much was this order? Mine was 10k. The product had return option but seller denied without reason. The product was completely different than what was on display.

Amazon issued a refund to my card and replied to the ticket that it was not Amazon’s problem but seller’s. But as a goodwill gesture they are issuing a refund. They also wrote that action will be initiated on the seller.

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[Swaraking755]

S

Swaraking755
OP
March 24, 2025 at 2:05 pm

Thats not the case for me sadly. Amazon did some kind of investigation on their end and denied return and refund. Product price 14k

You were lucky it seems

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[Fiercekavita6446]

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Fiercekavita6446
PARTICIPANT
March 24, 2025 at 2:10 pm

You can contact them via chat and fight . They will bounce you to different reps during the chat , don’t give up , this has worked for me . ( most on the chat are low level employees, so keep asking for senior level help on the chat . once the put you into a senior , you will get a refund if yours is a genuine case)
Good luck 🤞

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[Swaraking755]

S

Swaraking755
OP
March 24, 2025 at 2:18 pm

I guess thats the only way. I have been talking to them on call and chat. Asking them to transfer to seniors. Thanks for the suggestion i will keep trying until i get my money back

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[Alphalion648]

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Alphalion648
PARTICIPANT
April 18, 2025 at 6:08 pm

Graphics card comes under non returnable category in Amazon. File a a to z claim with reason as damaged and completely different item received, they will investigate and hopefully refund you if you don’t have any history of abuse , but Amazon India is reallu fucked up now, their customer support is useless,they

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