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UI had a really frustrating experience with Amazon customer care today regarding a refund issue that has been pending since 7 April.
I had ordered 3 fans, and 2 of them were wrong items, so both were supposed to be returned. However, I only received a refund for 1 fan. Customer support had previously assured me multiple times that after 3 return attempts were scheduled, the refund for the second fan would be manually processed as per their policy.
Today, I was on call for around 28 minutes and got transferred twice before being connected to a senior representative named Jahangir.
At first, he told me the matter would be investigated over the next 4 days. When I asked what exactly would be investigated, he had no clear answer. Instead of listening, he kept interrupting me and repeatedly saying things like “this is not how communication works” and “you need to learn how to communicate,” while constantly cutting me off himself.
Within just 3–4 minutes, his tone completely changed and he suddenly said the investigation was already complete and that Amazon would not refund the second fan because their system showed only 1 fan was returned.
It honestly felt like the decision was made out of attitude rather than an actual investigation. He ended the call with “there is nothing else I can help you with” and disconnected, despite the issue being unresolved.
After following every instruction given by customer support since 7 April and being assured multiple times that the refund would be processed, this kind of treatment was extremely disappointing.
**Has anyone else faced something similar with Amazon customer care or refund issues like this? If yes, how did you get it resolved? Did escalation or consumer complaint actually help?**
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