Are companies allowed to change their warranty policy whenever they want without notifying existing customers?

[User_f2919917]

U

User_f2919917
PARTICIPANT
February 7, 2025 at 3:08 pm

I bought a Revolt RV 400 in June 2023, and back then I got a 5 years warranty covering everything.

Apparently the company updated their policy in July 2024 to only cover the cost of the part being replaced, and charge a service fee (labour fee) whenever you claim their warranty. Only found out about this after getting my parts replaced.

Now they’re asking me 650₹ as labour fee for changing a faulty mcv that caused the bike to stop working.

Are they allowed to do that? Shouldn’t I get free service because that’s what the policy was during my purchase? Or not?

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[Ashishmaster940]

A

Ashishmaster940
PARTICIPANT
February 9, 2025 at 2:30 am

Check T&c of warranty card

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[User_f2919917]

U

User_f2919917
OP
February 9, 2025 at 2:33 am

I didn’t get any warranty card. Only a pdf of the user manual. Lemme check there

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[Ashishmaster940]

A

Ashishmaster940
PARTICIPANT
February 15, 2025 at 8:06 pm

Send a legal notice, afterwards consumer complaint

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[User_f2919917]

U

User_f2919917
OP
February 16, 2025 at 2:12 am

🫡

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[User_f2919917]

U

User_f2919917
OP
February 16, 2025 at 2:16 am

Ok, so like do I get a lawyer to do that, or just write one myself and email it or something?

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[Ashishmaster940]

A

Ashishmaster940
PARTICIPANT
February 16, 2025 at 4:25 am

Legal notice lawyer 

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[User_f2919917]

U

User_f2919917
OP
February 16, 2025 at 4:28 am

Okayyy~

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