Badly Damaged Product – India to New Zealand – How do I file complaint?

[Expertswara1610]

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Expertswara1610
PARTICIPANT
May 9, 2025 at 7:00 am

Hi, I bought a product from company on India Mart – It arrived to me in New Zealand badly damaged, Fed Ex have said that because the outside packaging is intact (despite being opened by Customs and searched & taped up) – The seller is saying not his fault. How do I lodge a grievance from New Zealand?

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[Shirleytiger97]

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Shirleytiger97
PARTICIPANT
May 9, 2025 at 7:25 am

You trusted someone on IndiaMart to get a special piece from India to Newzealand??

Like for real?

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[Expertswara1610]

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Expertswara1610
OP
May 9, 2025 at 7:26 am

Helpful. Thanks! Yes it arrived. Everything I ordered. Just damaged which sucks

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[Shirleytiger97]

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Shirleytiger97
PARTICIPANT
May 9, 2025 at 7:27 am

Or was shipped a damaged unwanted peice?!!

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[Luckynitya9391]

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Luckynitya9391
PARTICIPANT
May 9, 2025 at 7:58 am

Ideally, it’s FedEx’s responsibility. You should have gotten the same written at the time of the delivery. (That item is damaged at the time of delivery.)
It seems a clear case of damage during transit; the seller is not at fault, actually. FedEx must reimburse the insured amount.
If you still have some proof, escalate to FedEx.

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[Expertswara1610]

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Expertswara1610
OP
May 9, 2025 at 7:59 am

Fed Ex says no damage to box. No redund

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[Luckynitya9391]

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Luckynitya9391
PARTICIPANT
May 9, 2025 at 8:00 am

Was the product fragile? If yes, then the same was mentioned anywhere in the product. 🤔

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