Bank account funds put on hold by cyber cell – need advice

[User_74b4f754]

U

User_74b4f754
PARTICIPANT
May 3, 2026 at 3:45 pm

Hi everyone,

I’m in a really stressful situation and could really use some guidance.

Recently, a portion (or all) of my money in my bank account has been put on hold/frozen due to instructions from the cyber cell police. The bank informed me that this is related to some suspected transaction flagged in my account, but I have not been given clear details about the exact reason or complaint.

I run regular business/personal transactions through this account, and this sudden freeze has completely disrupted my finances. I have not knowingly been involved in any fraudulent activity.

Here’s what I’ve done so far:

Contacted my bank branch, but they said they are acting on cyber cell instructions

Tried to ask for details, but got very limited information

I’m unsure which cyber cell office is handling this or how to approach them properly

I want to resolve this as soon as possible and cooperate fully, but I don’t know the correct process.

My questions:

How do I find out which cyber cell/police authority placed the hold?

What is the proper legal process to get my account unfreezed?

Should I hire a lawyer at this stage? If yes, what kind (criminal/cyber law)?

Is there any way to speed up the resolution?

Has anyone here gone through something similar?

Any advice, experience, or direction would mean a lot right now. This situation is causing a lot of financial and mental stress.

Thanks in advance 🙏

Attaching mail for reference

Dear Customer,

This is to inform you regarding the temp hold placed on your Axis account xxxx based on the complaint received from NCRP-CFCFRMS.

NCRP Complaint Acknowledgement No.:

Account Number:

Transaction ID –

Transaction Date –

Transaction Amount –

Temp hold Details : Temp hold for disputed amount INR 6400.00

We request you to contact the concerned Police Station/ Investigation Officer (IO) to pursue the NCRP complaint for removal of temp hold placed on the account.

The temp hold will be released based on email confirmation / hold revocation order received from the concerned State Police Authorities issued to the bank.

Police Station Details

Name – ACP IFSO TEAM ONE

Mobile – 6828400430

Email – ncrp.delhi@delhipolice.gov.in

We understand that this might cause some inconvenience. However, as a valued customer, we hope you will appreciate that your safety and security are our top priority.

Always open to help you.

Axis Bank Ltd.

My reply

Respected Sir,

I, xxx

Request you to Unfreeze of Account Amount

NCRP Complaint Acknowledgement No.: xx

Account Number: xx

Transaction ID – xx

Transaction Date – xx

Transaction Amount – xx

Temp hold Details : Temp hold for disputed amount INR 6400.00

Regarding this transaction, I would like to state that the full amount was given to me for the job work of carpentery done at his place by me. There was no unlawful activity done by me and this is amount is purely give against my labour.

Also attaching my adhaar card and the statement for your reference sir

I have also tried to reach you on the number provided in email but it was busy or unanswered in my multiple tries

Therefore, I kindly request you to please look into this matter and unfreeze the held amount in my account at the earliest.

Thank you.

Location: gujarat

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