BOBCARD incompetence — 13+ days delay, KYC submitted, still “incomplete”, zero access

[User_84ece135]

U

User_84ece135
PARTICIPANT
April 30, 2026 at 4:06 am

Applied for address update + card reissue on **16 April**. Submitted **self-attested Aadhaar (masked)** in the first mail itself.

Got a response only on **29 April (after 13 days)** saying **“KYC incomplete.”** No one bothered to check the attachment or inform earlier.

Now it gets worse:

* Request still not processed
* Being asked to upload docs again
* **Can’t even log into the portal anymore**

So currently:

* Card delivered to wrong address
* Address not updated
* KYC marked incomplete despite submission
* No account access

Resent documents again and told them to either:

1. Process immediately, or
2. Close the card

This level of inefficiency for a basic request is unacceptable.

Anyone else faced this with BOBCARD? How did you escalate — nodal officer or straight to RBI?

I cannot visit any nearest branch and have to operate solely on online portals/customercare numbers

Share

[Author]

Posts