Can I claim compensation for mental harassment due to delayed resolution by company?

[User_ddb35bd3]

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User_ddb35bd3
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May 4, 2026 at 2:29 pm

Hi,

I recently bought a protein supplement (~₹10k order) from a well-known brand. I received only about half the quantity, and the outer package seal containing the pouches was already open.

Initially, I emailed them without video proof (family had received & opened the package). The next day, I found that a recording did exist and sent it immediately. Despite this, the company rejected my complaint, sharing only a packing video that did not verify seal integrity or actual quantity.

I then filed a complaint with the National Consumer Helpline. After that:

* They called and promised a replacement (~12–15 days later)
* No follow-up for a week → I emailed
* After ~22 days, they arranged a reverse pickup without prior coordination; I had already started consuming part of the product → I declined
* They again promised replacement → no action
* Eventually dispatched a package, but entered the wrong phone number → I couldn’t receive OTP, so delivery failed
* I informed them immediately; no response
* They later claimed I “refused delivery,” with a conversation screenshot which was likely with the person whos contact details were put, despite their error in putting the wrong contact details which werent updated despite promises from their side

Since then, there has been repeated delay, inconsistent communication, and no resolution. Maybe i will eventually get it, but what about my time?

My question:
Even if they eventually send the missing quantity, can I pursue compensation for the time loss, repeated false assurances, and overall handling of the issue? What legal grounds apply in such a situation?

Thanks.

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