Can I go consumer court on this

[User_d5cbedbc]

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User_d5cbedbc
PARTICIPANT
March 15, 2025 at 3:19 pm

I bought motorola edge 50. It has severe heating issues and very low battery life for a 5000mah battery. I bought it on Flipkart it has 10 day return policy but it states that for motorola we contact service center but on pressing link it just buffers. So I search on reddit and find not much will get done through motorola service center. I recommended it to my dad who is retiring soon now I feel bad for getting him this. Please any help will be good.

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[Happystar6849]

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Happystar6849
PARTICIPANT
March 15, 2025 at 3:41 pm

U first need to go to service centre and they will fix it or replace it.

Consumer court is last option once all options are exhausted..

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[User_d5cbedbc]

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User_d5cbedbc
OP
March 15, 2025 at 3:43 pm

From my search online there isn’t any fixing to do. The phone is just bad.

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[User_2eb015f2]

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User_2eb015f2
PARTICIPANT
March 15, 2025 at 3:52 pm

You have to do online search before making a purchase. Keep this incidence as a costly learning lesson and sell in highest price possible if unable to use this mobile.

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[User_d5cbedbc]

U

User_d5cbedbc
OP
March 15, 2025 at 3:59 pm

Dude you rubbing salt in my wound but yeah I just just checked battery capacity and since 5000mah. Bought it for my dad just before his retirement but didn’t expect this to happen and I just gave the green flag when he asked if this is a good phone(I got attracted by the 5 year update and camera spec) next time changing phone is gonna be after me getting a job(I am 2nd year engineering student). You telling me this is making me feel really guilty 😭😭

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[Happystar6849]

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Happystar6849
PARTICIPANT
March 15, 2025 at 4:31 pm

They have people who specialize in fixing things in service centre.
Stop being lazy and guilty and visit nearest service center by searching on Google and take the bill with you.

No one on reddit is gonna go to service center and without showing phone to motorola, u cannot file a case in consumer court.

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[User_d5cbedbc]

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User_d5cbedbc
OP
March 16, 2025 at 5:39 am

okay

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[User_d5cbedbc]

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User_d5cbedbc
OP
March 16, 2025 at 5:39 am

filed a complaint on motorola site

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[Happystar6849]

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Happystar6849
PARTICIPANT
March 16, 2025 at 6:11 am

Are bhai service center jaao… Chote bachhe ho kya?

Online people will direct you to service center only.

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[Primetejas7441]

P

Primetejas7441
PARTICIPANT
March 16, 2025 at 12:45 am

OP is living in a parallel world , visiting the service centre and getting it replaced is 10x quicker and cheaper than the court , also your case would be dismissed as quickly as you never had been to get it checked/serviced.

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[User_d5cbedbc]

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User_d5cbedbc
OP
March 16, 2025 at 5:34 am

Sry don’t know much about this

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[Urbanseeker6443]

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Urbanseeker6443
PARTICIPANT
March 16, 2025 at 5:39 am

Well all phones in flipkart has service center replacement policy since you got a defective unit you have to visit moto service center as per flipkart policy they can’t do anything

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[Lavanyapanda662]

L

Lavanyapanda662
PARTICIPANT
March 16, 2025 at 3:16 pm

Lawyer here practicing at high court of Delhi. I’m handling similar case like yours. You don’t need to visit service centre or anywhere else.
Send legal notices to motorola, flipkart and seller listed on flipkart. It’s clearly deficiency of service.
If they fail to respond, then move to comsumer court

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