Cancelling bespoke sofa order from DFS

[Ayaaneagle316]

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Ayaaneagle316
PARTICIPANT
March 27, 2025 at 12:02 am

So i was in process of buying my first house. But at the last moment, the deal fell through and i have to go about requesting refunds.

I had ordered a 1500£ sofa from DFS that is yet to arrive in april. I stupidly paid 40% deposit. Dfs has said, i can cancel the order but they will keep entire deposit.

On their website the terms n conditions say they can charge upto 20% total amount if contract is cancelled at no mistake of DFS.

Can someone confirm me please if these TnC apply to my order? I have added screenshot here.

Cheers.

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[Silentseeker4914]

S

Silentseeker4914
PARTICIPANT
March 27, 2025 at 5:52 am

can’t find the screenshot. send them a legal notice

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