- This topic has 50 replies, 19 voices, and was last updated 1 year, 4 months ago by
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UI had booked a car for rent for 2 months on a car rental website. Their discounting algorithm exponentially increased discount, which caused me to get the car for a mere Rs6000 for two months. Now, after 2 days, they realized the glitch and they’re pressurizing me to return the car tomorrow morning itself, and still pay Rs3000. I have the invoice downloaded as well and nowhere in their terms of conditions does it say that they can void a booking.
They are shouting at me. Am I legally in the right to not return the car yet? Does this come under Unfair Trade Practice? I also have screenshots of their terms and conditions
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MDepends on whether their terms and conditions give them the rights to terminate rental early and under what conditions. Either way, you are entitled to compensation in consumer forum.
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UNo, they have no such thing in their terms and conditions. What do I do now? They’re scaring me by shouting at me.
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MLet them shout. Though send them an email summarising your version of agreement. Ask them to stop harassing you or else you will file a complaint. Record every call.
I hope you took a video of car at the time of taking handover. Else they might play dirty and charge you for imaginary damages.
How did you pay? Credit card?
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MDon’t mind if this sounds harsh. They took video in case YOU damage the car. If they claim falsely, they won’t be sharing that video with you against themselves.
You may think you are smart by finding a great deal. But you have yet to learn how to save your ass from thugs. You have a to learn Paduwan! (Yes Star Wars reference).
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MDepends on how much Jigra you have and how ethical you want to be.
If you avoid altercations in general, tell them you will return car on day x due to Xyz reason and need their best deal on further rental. If you have balls of steel, ignore them royally.
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UI live inside the campus of IIT Guwahati (they know this). They’re not allowed inside. They do not know which hostel I live in either. They probably have a tracker on the car though. If I ignore them, what if they put court case on me then?
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MThey can always threaten the court case. Do not ignore any legal notice.
Question; what are you going to use the car for? Is it worth the hassle to pay for a lawyer even if to just reply to a legal notice?
If you are doing it for shits and giggles, don’t. Their lawyers are already paid for. Your expenses will be out of pocket.
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MIt’s just that if you’re willing to take the risk of might be getting attacked outside as they are indeed locals and might have goons at fingertips otherwise the campus, so don’t be too greedy as 6k is very less for two months rent and if you need it genuinely for two months try to cut an unofficial deal with them an tell them you’ll pay it later on or just return the car in a week or two would be preferable.
If things go south you can always take legal help or go to the police station.
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UPlease help. They’re now falsely accusing me of being a fraud and saying they have friends in NDTV and that they’ll post a false blog about me that I knew that this was a glitch and I’m trying to scam them. I told them that their harassments and threats have made me change my mind and I don’t want any refund. But they insist on doing such things.
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AIf you are local and they are customer friendly then you can keep it and sue them in the consumer forum.
Else think again and ask them to refund the full amount to get the car back. If they are abusive record such call file police complaint.
Are consumer forum are slow and local businesses ignore their judgement unless you go again and again-
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AThen wait and let them give you a better deal. Keep the car for a month and return. Just make sure never let this happen to escalate.
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ATalk to a lawyer I don’t think they can file a FIR because everything is documented. And it is a legitimate transaction unless you knew this a vulnerability and exploited it. If that’s the case it’s better to settle else involve lawyer he will sort this out
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SUnderstandable, they showed you a deal which you accepted, and they executed. now if they are changing deal after that, you would like to cancel and get a refund.
Why did they not say anything when you went to pick up the car?
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UPlease help. They’re now falsely accusing me of being a fraud and saying they have friends in NDTV and that they’ll post a false blog about me that I knew that this was a glitch and I’m trying to scam them. I told them that their harassments and threats have made me change my mind because I don’t want to ruin my career for a few thousand bucks, and that I don’t want any refund. But they insist on doing such things.
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NRental of 100 Rs. per day is obviously an error. So no wonder they are unhappy. I think best course of action is to negotiate the correct rental and agree to pay that amount
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UTake the guidance. They have an entire legal team and can unleash the wrath upon you to pay back.
Avoid court kachehri as much as possible.
Won’t be long enough when you see bouncers knocking your doors. And trust me, jitna marzi bahubali type ho tum, fatt jaati hai uss time.
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UThey’re actually a really small rental company with only a handful of cars and an office the size of a household kitchen.
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SThe easiest thing they can do is to pay to get a few challans on the vehicle which is very easy or they can report to the police that you are involved in illegal transportation of drugs and other arms.
Instead of saving a few bucks you will ruin your career when you return the car after 2 months.
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UBro why to do loss of someone better return it and ask full refund, why uneccessary stress for just a car
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UI’m asking for full refund but they are not agreeing. They are telling that I have to still pay Rs 3000, and to go all the way there and return it.
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SGone are the days. Your are a newbie.
You are studying in my friend’s College (2007 passout) that is why suggesting you.
https://www.technofino.in/community/threads/duplicate-number-plate-issue-challan-on-my-car.24043/
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C1000 per day would be ethically correct. Keep it for 3 days and return it. If they’re not going to return the amount, just tell them you’ll use it for 6 days and return it. Highly possible that they might not refund any of your money back. Stay safe and if necessary, go to the police station and ask them to come there for the car handover – just for your safety.
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CFirstly, it’s a car rental service – they would have the right to terminate for any reasons, please check terms and conditions properly, no just on your invoice but anywhere on the site. Even if it’s not there, they inherently would have the right to terminate for good cause. In this case, there was a mistake by the algorithm.
If they have called upon you to return, one option would be to tell them that you are traveling and use it for a week or so unless they can track it by GPS you should be safe. This will help you recovering your 3k, as they will never refund it.
If they are threatening with filing FIR, you first go on and file an FIR/complaint against them under section 211 of IPC, don’t know if it’s there in the new BNS, it should be there though.
If they file an FIR against you, you will unnecessarily have to spend time and money defending yourself. And believe me, it will be way more than 3k that you are stuck on.
If you want to avoid all these things, just return the vehicle and sue them in a consumer court. You will have to send a legal notice first asking for compensation.
Hope this helps.
I am a lawyer.
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UAs I’ve mentioned in the post, there is no such clause stating they can terminate a booking at all. Also, in the name of security deposit, I have totally paid an amount of Rs7900 to them. I made them come and pickup the car in front of my security guards, post which they’re not refunding me anything at all. Returned it because I cannot risk having an FIR against me at this age. They were also abusing me and calling me things like ‘bastard.’
I sent them a mail asking for refund as well. I think I should not wait for National Consumer Helpline’s attempts at mediation, and directly go ahead and file a consumer court case before they change their terms and conditions saying that they can terminate a booking whenever they want.
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CYes. Notice and consumer case. You can claim 1 lakh for mental harrasment and legal expenses apart from the money they owe you.
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UPlease help. They’re now falsely accusing me of being a fraud and saying they have friends in NDTV and that they’ll post a false blog about me that I knew that this was a glitch and I’m trying to scam them. I told them that their harassments and threats have made me change my mind because I don’t want to ruin my career for a few thousand bucks, and that I don’t want any refund. But they insist on doing such things.
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MGo on a trip for 5/10 days – get your money’s worth (and a little on top of it). For example if 6000 is reasonable for 10 days – use it for 12 days and then drop it in front of a shop near their rental office, take a video, call them and tell them you have left the car there. Avoid meeting them and do not expect a refund. Utilising is your best option – you wont get refund and it wont be worth fighting about.
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