Croma AC Delivery Stuck for Days – “Out for Delivery” but No Actual Delivery, No Logistics Inf

[User_8e07420f]

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User_8e07420f
PARTICIPANT
May 2, 2026 at 2:20 pm

I’m facing a frustrating issue with a recent purchase from Croma and wanted to check if anyone else has experienced something similar or can guide me.

I ordered a Blue Star 1.5 Ton Split AC from Croma online. I also paid ₹300 for standard delivery. The order was placed on 29 April 2026, and since then the status has been showing “Out for Delivery” – but the product has still not been delivered.

Here’s what’s happened so far:

* Order status: “Out for Delivery” since 29 April
* Multiple calls to customer care → they only raise service requests
* Current SR status: Assigned to BO/Store
* No callback from store or delivery team
* Customer care says they don’t have logistics details
* They claim “product is dispatched” but can’t provide any proof or tracking

I checked my invoice and found that the product is supposed to be delivered from Ahmedabad DC (warehouse in Bavla), not a retail store. So it looks like the issue is at the warehouse/logistics level.

The biggest issue is:

* No one knows where the product is
* No delivery scheduling
* No communication from backend/store
* Just repeated “we have escalated” responses

I’ve already:

* Sent escalation emails
* Called multiple times
* Waited for promised callbacks (none received)
* Raised the issue publicly on Twitter/X as well: [https://x.com/i/status/2050587395586978074](https://x.com/i/status/2050587395586978074)

At this point, it feels like:

* Either the product is stuck in warehouse dispatch
* Or there is a system mismatch (status updated but no real movement)

My concerns:

* Misleading status (“Out for Delivery” without actual delivery)
* Delay despite paid delivery charges
* Lack of accountability and communication

**I would like to know:**

1. Does this qualify as “deficiency in service” under consumer protection laws?
2. Should I proceed with National Consumer Helpline or directly file a case in Consumer Commission?
3. Can I claim compensation for delay and inconvenience?

Any legal guidance on the next steps would be appreciated.

Thanks in advance!

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