Customs damaged my product heavily. How can I claim compensation from them? I’m okay with sending a legal notice as well if required

This topic has 11 replies, 9 voices, and was last updated 1 year, 4 months ago by Megamaster2414.

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- February 22, 2025 at 5:03 am #49704 Reply
  Brightkritika2395
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  Brightkritika2395
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  February 22, 2025 at 5:03 am
  
  Customs extremely damaged a very expensive product I sent over to India for my cousin’s birthday after charging 42% customs over it, so this time I want to file a legal notice against them. However, before that, is there anyway I can claim compensation from them legally? Also, if there are any other Indian subreddits which can help me this issue, please help me redirect to them as I do not live in India anymore.
- February 22, 2025 at 5:16 am #49710 Reply
  Vivekguru848
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  Vivekguru848
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  February 22, 2025 at 5:16 am
  
  you will have to prove customs damaged it!
  - February 22, 2025 at 5:16 am #49712 Reply
    Brightkritika2395
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    Brightkritika2395
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    February 22, 2025 at 5:16 am
    
    Yup that is proven, I have video proof of the products being sent in pristine condition.
    - February 22, 2025 at 6:00 am #49715 Reply
      Megamaster2414
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      February 22, 2025 at 6:00 am
      
      That does not rule out the various logistics partners who handled your shipment along the way at the behest of the shipping company you used.
      
      Your best bet would be to claim insurance. This is exactly the reason they exist.
    - February 22, 2025 at 6:47 am #49714 Reply
      Hiteshmaster783
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      February 22, 2025 at 6:47 am
      
      How much more obvious does it need to be that it’s not proof that customs broke it ?
- February 22, 2025 at 5:21 am #49709 Reply
  Cleversajal8453
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  Cleversajal8453
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  February 22, 2025 at 5:21 am
  
  You would have to file a case, notices rarely suffice.
  Did you have insurance on shipping?
  Also, are you sure it wasn’t damaged during shipping?
  - February 22, 2025 at 5:30 am #49711 Reply
    Brightkritika2395
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    Brightkritika2395
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    February 22, 2025 at 5:30 am
    
    Yes I’m sure it wasn’t damaged during shipping. How do I file a case in customs then? I can’t seem to find Indian customs’ grievance cell or anything like that unfortunately
    - February 22, 2025 at 5:40 am #49713 Reply
      Cleversajal8453
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      Cleversajal8453
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      February 22, 2025 at 5:40 am
      
      I would recommend to consult a lawyer here, where the product was shipped.
- February 22, 2025 at 7:24 am #49708 Reply
  Calmravi810
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  February 22, 2025 at 7:24 am
  
  What proof do you have customs damaged your product and not the shipping company?
- February 22, 2025 at 8:37 am #49707 Reply
  Braveseeker242
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  February 22, 2025 at 8:37 am
  
  register complaint on NCH app and PG portal
  
  Don’t let them go.
- February 22, 2025 at 10:09 am #49706 Reply
  Ritupanda631
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  Ritupanda631
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  February 22, 2025 at 10:09 am
  
  What was it that got damaged? Maybe knowing the product might help to determine if customs may have opened it up to take a look.
- February 22, 2025 at 8:44 pm #49705 Reply
  Silentsamrat7037
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  Silentsamrat7037
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  February 22, 2025 at 8:44 pm
  
  How about keeping a go pro camera while we send the parcel next time. It can track when exactly the damage was done
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