- This topic has 6 replies, 3 voices, and was last updated 1 year, 1 month ago by
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LI have purchased two gold coins in Myntra as two separate orders. Each order was eligible for a 10% instant discount when certain banks credit card or NetBanking method was used for payment. In my case I did not receive this discount for both cases.
I’ve approached their help desk, initially I was told that my card is not eligible for discount. This was later contradicted by another representative who claimed that gold coins were not eligible for the discount — a condition that was not disclosed at the time of purchase nor mentioned in the promotional terms. I’ve call recording of this. The recording was done after informing to the help desk person.
I was last contacted on 20th April by a case officer (level 3 support person at Myntra) and he promised to come back with in 48 hours, but nothing has happened so far.
I’ve contacted them over email, twitter and on their app. Each time when I post on Twitter or message I get back an assurance that they are passing the message and the I will get response soon without any further action or timeline.
I’ve screenshots at the time of offer and I’ve sent a detailed email to them explaining my case along with screenshots of the offer. I’ve got an acknowledgement that this needs to be looked at, but nothing is happening.
I want to understand my options here?
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SBoth the points stated by the representative seems to be right. Either the instant discount is not applicable for the gold coin or your card isn’t eligible for that.
Instant discount is something that lowers the total amount to be paid immediately the minute you enter the card details. If it isn’t lowered there’s absolutely no point in going further and placing the order.
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LI agree, in this case the offer was present as part of the product page, it showed a computation of final price after applying order. It also mentioned no promo code is needed and the discount will be applied at the payment page.
An example of the offer which is available right now as well.Kalyan Jewellers 24K (999) Purity OHM Gold Coin 2 Gms https://www.myntra.com/mailers/jewellery/kalyan-jewellers/kalyan-jewellers-24k-(999)-purity-ohm-gold-coin-2-gms/31416947/buy?utm_source=social_share_pdp&utm_medium=deeplink&utm_campaign=social_share_pdp_deeplink
Hence the argument of card being ineligible or offer not applicable to coins is not valid.
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LWas that discount there at the time of entering the OTP? If not, then forget about it. It was an instant discount and you were supposed to get it right away. You may missed some TnC. Anyways, Gold Coins are mostly excluded. So don’t waste your time.
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LIf you refer to link above you can clearly see even to date Myntra is offering 10% discount upto ₹ 1500 upon using HSBC card. In Tata Neu , you can use ICICI gold to get flat ₹1000 discount on gold coins upon purchasing above ₹ 20000.
So, gone are the days where offers were not applicable to gold coins. If something is offered as promotion, they must pay up. If there is a TnC, I would gladly accept if they can show the same. The thing is, they have not been able to point to it.-
LDays are not gone. But it was always random. Earlier, it was also used to allow card discounts, and still, many times allowed. But if it doesn’t apply, then you are missing some TnC.
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