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MI’m dealing with a frustrating issue with my Jupiter Money account and could really use some advice. An excess EMI was debited from my account. The loan was already settled and i also received a confirmation mail from them but they didn’t update the status on their end. They also didn’t turn off the auto-debit feature and I had previously raised tickets about this, but no action was taken at the time.
When i deposited money in the account to make a make payment it was debited so I initially raised a support ticket on 18th April, but recently I noticed they changed the ticket date to 2nd May without informing me. Since then, they keep giving me the same response: “Our collections team will contact you” or “The team is working on it, and a superior will reach out.” But no one ever actually contacts me. It honestly feels like they’re just stalling and hoping I’ll give up the money, I provided them all the required proofs and they just to seem don’t care at this point, the only way i can contact them is through support mail from which I have received no proper response and calls are just a waste of time i needed that to pay other emi of mine but I wasn’t able to so now penalties are adding up everyday i have explained to them the financial situation part ( the reason I agreed to settle and pay up the amount they quoted). I don’t think they will refund the money or have intention to do so but i am not giving up either if i have settled it and I’m not liable to pay, but what can i do in this situation.
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SEmail nodalofficer@jupiter.money with full evidence. Wait 30 days, then file with RBI Ombudsman (https://cms.rbi.org.in). Post publicly on Social Media tagging them with proof. Keep a log of every communication (date, time, content).
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