Extended Warranty Company Refusing to Repair — Seeking Advice on whether to go to Consumer court

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March 14, 2025 at 8:24 am

I bought an electronic appliance from a major e-commerce platform along with an extended warranty. After the manufacturer’s warranty expired, the appliance started having issues. I filed a claim with the extended warranty company, and they repaired it.

However, within 1.5 months, the same issue resurfaced. When I raised another claim, they refused to repair it, stating that they had exhausted the allotted funds for repairs. I strongly believe their initial repair was substandard.

I’ve repeatedly contacted both the extended warranty provider and the e-commerce platform’s customer support, but I’ve had no luck. I even reached out to Getmyrefund, and they filed complaints in consumer forums and other platforms on my behalf, yet nothing has worked so far.

Now they’ve advised me to take the matter to consumer court, which will cost me ₹15,000. I’m willing to pay, but I’m concerned about potential negative consequences.

Has anyone been through something similar? Any advice or insights would be greatly appreciated.

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