Flight cancelled. What should I do?

Community Forums Legal Advice India Flight cancelled. What should I do?

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    • #54396 Reply
      User_859ceac8
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        User_859ceac8
        PARTICIPANT
        February 14, 2025 at 5:05 am
        Hi everyone

        I had booked Spicejet flight from Delhi to Bombay for 17th Feb. Today (14 Feb) they informed me that the flight has been cancelled.

        I booked the ticket through FlightMojo and my communication has been with them.

        They said that the airline have operational issues and have no other connecting or direct flight available that day so I can only get a full refund.

        I had booked the ticket for around 5.2k. Right now the flights are for 13k 14k. What can I do?
        I would like to be compensated for the extra money I am paying.

      • #54415 Reply
        User_e3cec68a
        Participant
          U
          User_e3cec68a
          PARTICIPANT
          February 14, 2025 at 5:19 am
          Always book flights from airlines website.. 3rd party won’t help you for refund

          • #54428 Reply
            User_859ceac8
            Participant
              U
              User_859ceac8
              OP
              February 14, 2025 at 5:20 am
              In this case they are helping with a refund
              But they are saying the airlines won’t compensate
              What are my choices?
              Should I raise grievance with AirSewa?

              • #54432 Reply
                Puneetknight613
                Participant
                  P
                  Puneetknight613
                  PARTICIPANT
                  February 14, 2025 at 5:23 am
                  Yes airline is only required to give refund here as cancelation is not within 24 hrs.

            • #54414 Reply
              User_625b2086
              Participant
                U
                User_625b2086
                PARTICIPANT
                February 14, 2025 at 5:20 am
                Penny wise pound foolish

                Take the Life lesson and move on

                • #54427 Reply
                  User_859ceac8
                  Participant
                    U
                    User_859ceac8
                    OP
                    February 14, 2025 at 5:22 am
                    How man?
                    I just booked a flight through 3rd party. Literally everyone does that.
                    As I said, they are ready for a refund. The airline has no alternate flight.

                  • #54426 Reply
                    Manishaguy843
                    Participant
                      M
                      Manishaguy843
                      PARTICIPANT
                      February 14, 2025 at 8:22 am
                      what’s the penny wise move here? you aren’t supposed to book your flights last minute, it’s logical to book them in advanced.

                      at least understand what you’re saying before yapping awayπŸ˜‚

                  • #54413 Reply
                    User_71748191
                    Participant
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                      User_71748191
                      PARTICIPANT
                      February 14, 2025 at 5:21 am
                      Get the refund and book a train

                    • #54412 Reply
                      Puneetknight613
                      Participant
                        P
                        Puneetknight613
                        PARTICIPANT
                        February 14, 2025 at 5:22 am
                        You can request them an alternate flight. But since the cancelation is informed more than 24 hrs departure, I think they are liable only for the amount you paid, and nothing more.

                        You can try your luck asking for alternate flights

                      • #54411 Reply
                        User_e2588f95
                        Participant
                          U
                          User_e2588f95
                          PARTICIPANT
                          February 14, 2025 at 5:47 am
                          Spicejet has been notoriously doing since this 7-8 years . I am just surprised they have not been reprimanded by the authorities as of now. Whenever i go on a airport there is a group of passengers fucked by spicejet

                          • #54425 Reply
                            User_02b6c565
                            Participant
                              U
                              User_02b6c565
                              PARTICIPANT
                              February 14, 2025 at 6:17 am
                              Agreed with the observation. But the OP is saying that he would like to be paid for being fked. I don’t think he would get anything.

                            • #54424 Reply
                              Shravyastar736
                              Participant
                                S
                                Shravyastar736
                                PARTICIPANT
                                February 14, 2025 at 6:17 am
                                Indigo has started the shady overbooking business as well. Should be illegal.

                            • #54410 Reply
                              User_aa3e7e68
                              Participant
                                U
                                User_aa3e7e68
                                PARTICIPANT
                                February 14, 2025 at 5:47 am
                                Unfortunately, I think there’s nothing you can do beyond getting a refund. SpiceJet canceled my Phuket to New Delhi flight just 48 hours before it was scheduled and I had to book another more expensive flight. The only lesson here is to never book a SpiceJet flight again, even if it’s cheaper.

                                • #54423 Reply
                                  User_10dcaa32
                                  Participant
                                    U
                                    User_10dcaa32
                                    PARTICIPANT
                                    February 14, 2025 at 9:27 am
                                    For the international trip, the insurance would have helped you get the money right ?

                                • #54409 Reply
                                  Dhruvguy48
                                  Participant
                                    D
                                    Dhruvguy48
                                    PARTICIPANT
                                    February 14, 2025 at 5:52 am
                                    Why are we all hating on this person instead of talking about how we should have stricter laws that don’t allow airlines to cancel flights without reason or offer compensation for alternate flight if cancelled within 7/14 days?

                                    • #54422 Reply
                                      User_859ceac8
                                      Participant
                                        U
                                        User_859ceac8
                                        OP
                                        February 14, 2025 at 6:09 am
                                        Exactly.
                                        I had a very busy next 4 5 days planned and this cancelation has fucked it up.
                                        And am not the only one. This happens with so many people. I know folks who had to miss importsnt business meetings because of these sudden cancellations.
                                        Also, it’s not just spicejet that is doing this. Even indigo has cancelled flights lately. Most of them are being delayed.

                                    • #54408 Reply
                                      User_b3a9618a
                                      Participant
                                        U
                                        User_b3a9618a
                                        PARTICIPANT
                                        February 14, 2025 at 5:56 am
                                        Nothing you can do legally. They will refund full money and that’s all they owe you.

                                        Except use some brains and never book Spicejet again 🀦

                                        • #54421 Reply
                                          User_859ceac8
                                          Participant
                                            U
                                            User_859ceac8
                                            OP
                                            February 14, 2025 at 6:02 am
                                            Bro, I never book SpiceJet.
                                            But this weekend, I had multiple flights, and the spicejet flight time was perfect for me.
                                            This cancellatuom has fucked up all my plans.

                                        • #54407 Reply
                                          User_666da7c9
                                          Participant
                                            U
                                            User_666da7c9
                                            PARTICIPANT
                                            February 14, 2025 at 6:04 am
                                            As per the terms and conditions you signed you’ve waived off your right to such a compensation.

                                          • #54406 Reply
                                            Seemahawk639
                                            Participant
                                              S
                                              Seemahawk639
                                              PARTICIPANT
                                              February 14, 2025 at 6:18 am
                                              Check with the airline. There is a probability that your flight is not cancelled ( not much that you can do even if isn’t) . Many a times these websites who do group booking like flightmojo , magic fares etc they cancel the tickets themselves in case of the overbooking in the same PNR.

                                              • #54420 Reply
                                                User_859ceac8
                                                Participant
                                                  U
                                                  User_859ceac8
                                                  OP
                                                  February 14, 2025 at 6:18 am
                                                  I checked with them.
                                                  It has been cancelled

                                                  • #54431 Reply
                                                    Seemahawk639
                                                    Participant
                                                      S
                                                      Seemahawk639
                                                      PARTICIPANT
                                                      February 14, 2025 at 6:26 am
                                                      In this case: this is what the Passenger charter issued by MoCA says

                                                      Scenario 1: You are informed of the flight
                                                      cancellation less than two weeks before but, up to 24 hours of the scheduled departure time.

                                                      Your Right:
                                                      The airline must offer an alternate flight allowing you to depart or refund the ticket, as acceptable to you.

                                                      • #54434 Reply
                                                        User_859ceac8
                                                        Participant
                                                          U
                                                          User_859ceac8
                                                          OP
                                                          February 14, 2025 at 7:07 am
                                                          Okay
                                                          Thanks for the help mate

                                                  • #54405 Reply
                                                    User_3b379208
                                                    Participant
                                                      U
                                                      User_3b379208
                                                      PARTICIPANT
                                                      February 14, 2025 at 6:30 am
                                                      Legally there is not much you can do as current rules don’t allow for compensation if cancelled with more than 24 hours before the travel time.

                                                      I agree that there should be stricter rules.

                                                      Word of advice never book SpiceJet under any circumstances. They are the worst of the lot.

                                                      I remember I had booked a flight when they had almost shut under the previous owner the maran family( before Ajay Sharma took over). When we landed in Mumbai the airline did not have money to pay the aero bridge or fuel charges for the bus and we could not deplane for an hour. Decided never to travel again by spicejet

                                                      • #54419 Reply
                                                        User_859ceac8
                                                        Participant
                                                          U
                                                          User_859ceac8
                                                          OP
                                                          February 14, 2025 at 7:07 am
                                                          I know man
                                                          Getting that a lot
                                                          As said, the time was suiting my schedule.

                                                      • #54404 Reply
                                                        User_0c7da33e
                                                        Participant
                                                          U
                                                          User_0c7da33e
                                                          PARTICIPANT
                                                          February 14, 2025 at 6:59 am
                                                          Knowing struggles of spicejet and their history of flight cancellations I’m surprised people are still trusting them for their travel plans

                                                          I would prefer to be at peace by paying 1k extra and taking ticket on indigo, air india or any other airline for that matter

                                                          • #54418 Reply
                                                            User_859ceac8
                                                            Participant
                                                              U
                                                              User_859ceac8
                                                              OP
                                                              February 14, 2025 at 7:06 am
                                                              Indigo has also cancelled flights recently.
                                                              Also, I booked spicejet because the time suited my schedule

                                                              • #54430 Reply
                                                                User_0c7da33e
                                                                Participant
                                                                  U
                                                                  User_0c7da33e
                                                                  PARTICIPANT
                                                                  February 14, 2025 at 7:18 am
                                                                  I had a misfortune of being in go air flight when they announced bankruptcy while we were mid air and then drama that followed so suitable time quickly became unsuitable so now I try to book with carriers who have low chances of cancelling flights

                                                                  • #54433 Reply
                                                                    User_859ceac8
                                                                    Participant
                                                                      U
                                                                      User_859ceac8
                                                                      OP
                                                                      February 14, 2025 at 7:21 am
                                                                      Yeah
                                                                      But overall the aviation in India is fucked right now I feel
                                                                      Constant delays
                                                                      Even air india and indigo are constantly being delayed.

                                                              • #54403 Reply
                                                                User_9933d32b
                                                                Participant
                                                                  U
                                                                  User_9933d32b
                                                                  PARTICIPANT
                                                                  February 14, 2025 at 7:10 am
                                                                  I guess the airlines have had a team-up done.
                                                                  It is obvious that if Spicejet flight is canceled, passengers will surely choose another airline that is operating in the same route by charging double the amount.

                                                                  Spicejet will get its share from the operational airline, and the operational airline’s seats will also be filled by which both of them are filling their stomach by fooling the passengers.

                                                                • #54402 Reply
                                                                  Rapidshark6005
                                                                  Participant
                                                                    R
                                                                    Rapidshark6005
                                                                    PARTICIPANT
                                                                    February 14, 2025 at 7:23 am
                                                                    I fail to understand with so many videos floating about their pathetic service, people still have the guts to fly with them.

                                                                  • #54401 Reply
                                                                    User_4d220976
                                                                    Participant
                                                                      U
                                                                      User_4d220976
                                                                      PARTICIPANT
                                                                      February 14, 2025 at 7:45 am
                                                                      Mumbai****

                                                                      • #54417 Reply
                                                                        User_859ceac8
                                                                        Participant
                                                                          U
                                                                          User_859ceac8
                                                                          OP
                                                                          February 14, 2025 at 10:28 am
                                                                          Hahahahaha
                                                                          I purposely wrote Bombay to see if anyone comes to correct me
                                                                          Lost hope until you came xD
                                                                          Don’t worry, I am also from Mumbai mate, and I understand the sentimental value.

                                                                          • #54429 Reply
                                                                            User_4d220976
                                                                            Participant
                                                                              U
                                                                              User_4d220976
                                                                              PARTICIPANT
                                                                              February 14, 2025 at 10:51 am
                                                                              Alright😘

                                                                        • #54400 Reply
                                                                          Swiftpanda8109
                                                                          Participant
                                                                            S
                                                                            Swiftpanda8109
                                                                            PARTICIPANT
                                                                            February 14, 2025 at 8:07 am
                                                                            They have shifted that plane to the Prayagraj sector for accommodating the demand. They are easily racking 50K to 80K per seat

                                                                          • #54399 Reply
                                                                            Shivanieagle175
                                                                            Participant
                                                                              S
                                                                              Shivanieagle175
                                                                              PARTICIPANT
                                                                              February 14, 2025 at 9:55 am
                                                                              I did this couple years back, would recommend you too.
                                                                              Keep your hand on your heart and take an oath today to never book spice jet ever in life.

                                                                              They are the worst airline ever.

                                                                            • #54398 Reply
                                                                              Neerajninja615
                                                                              Participant
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                                                                                Neerajninja615
                                                                                PARTICIPANT
                                                                                February 14, 2025 at 9:43 pm
                                                                                I had faced a similar situation with Vistara. They had cancelled the flight. I spoke with the customer support and asked them for a alternate flight option instead of a refund which they obliged post asking for the supervisor of the customer support agent.

                                                                              • #54397 Reply
                                                                                Fiercekanak8122
                                                                                Participant
                                                                                  F
                                                                                  Fiercekanak8122
                                                                                  PARTICIPANT
                                                                                  February 15, 2025 at 7:46 am
                                                                                  NAL, unrelated suggestion, did you book with your credit card by any chance, some travel credit cards(if you used one now, or travel much, you could look into it) offer compensation or similar for this exact scenario in addition to travel insurance, if I’m not wrong

                                                                                  • #54416 Reply
                                                                                    User_859ceac8
                                                                                    Participant
                                                                                      U
                                                                                      User_859ceac8
                                                                                      OP
                                                                                      February 16, 2025 at 6:14 am
                                                                                      Thanks
                                                                                      Will check

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