Flipkart Order Not Delivered for 1 Month + EMI Started – What Legal Action Can I Take?

[User_d25de236]

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User_d25de236
PARTICIPANT
April 30, 2026 at 9:33 am

Hi everyone,
I need some legal advice regarding an issue with Flipkart.

I ordered an AC worth ₹25,683 on EMI (6 months) on 17 March 2026. It was marked as shipped on 18 March, but even after 1+ month, the product has not been delivered.

Issues faced:

Multiple false delivery dates (30 March, 6, 8, 9, 12, 13 April)
Incorrect / inconsistent tracking details
Complaint raised but no proper resolution
Complaint on INGRAM closed with reason: “seller was not ready to initiate the return/refund request”
Now they are asking me to cancel the order.

Financial impact:

EMI has already started (~₹4,482/month)
Interest is being charged (~₹1,200 total approx)16 %.
Product price has increased & previous offers expired

Flipkart is refusing:

Refund of EMI interest
Refund of processing fees to bank account
Any compensation
They are offering EMI processing fee in Flipkart wallet.

I also have call recording evidence where support denied compensation verbally.

My Questions:
What legal action should I take next? (Consumer court, legal notice, etc.)
Is Flipkart liable even if they say “seller not ready”?
How much compensation can I realistically claim in this case?
Should I proceed with chargeback + court together?

Any advice from legal experts or people with similar experience would really help.

Thanks!

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