Frustrating service from airtel . Charging for full plan but asking me to use wifi. Can any legal action be taken?

[Megalion1462]

M

Megalion1462
PARTICIPANT
May 4, 2026 at 5:40 pm

For last 3 years i am not getting proper coverage from airtel/jio. I have them admitting this on email. Now i want them to pay for my wifi bill because of their incompetence to provide service that i pay for.
Either refund of recharge value or bear the payment for wifi due to their lack of service. Can anyone help me with legal route for this? I have complained repeatedly at nach, DOT, CPGRAMS.
No resolution apart from saying if will be resolved soon.
Text from email:As per our telephonic conversation on dated 31st January 2025, this is to apprise you that on receipt of your complaint, our technical team will conducted a survey at your problematic location and a new network site is planned according to the same. Once the site is installed, network strength will improve considerably. Therefore, our team will update you regarding the same via relevant mode of communication.
 
Further, we would like to suggest you to please use the VO-wifi calling for better voice experience.

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