Furlenco says no active rental order exists, but furniture was never picked up. What should I do?

[User_0d05e7a8]

U

User_0d05e7a8
PARTICIPANT
May 8, 2026 at 5:57 am

I’m in a confusing situation with Furlenco and wanted advice from anyone who has dealt with something similar.
I had taken furniture on rent in 2021. In 2022, when I vacated the rented apartment, I contacted customer care on call and informed them about cancellation/pickup. The furniture remained at the premises with the landlord for pickup coordination after I moved out.
After that, the subscription/order stopped appearing in my account completely. Recently, I logged in again and:
there are no invoices visible
customer care says ( via their app chat) there is “no active rental order associated with my profile”
But the furniture apparently was never collected.
Now I’m worried they may suddenly claim years of dues or penalties later even though:
I had already informed them in 2022 via call but no email.
the order disappeared from my account
their own support says there’s no active rental order
I do not want any legal issue later and I’m trying to get written confirmation + pickup arranged.

What should I do next to protect myself?

Share

[Author]

Posts