Got a “brand new” Samsung TV with 424 hours usage – retailer refusing replacement. What are my options?

[User_05aa3b64]

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User_05aa3b64
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May 3, 2026 at 2:17 pm

I recently purchased a new **Samsung S90F OLED TV** from **Electronics Mart India**.

-Delivered: Tuesday evening
-Installed same day by Samsung technician
-I didn’t check usage hours during installation

Yesterday (Saturday), I checked via Samsung SmartThings app and it shows **424 hours of usage (17.6 Days)**.

It’s obviously not possible for me to rack up that much usage in a few days, so this looks like a **used/display unit sold as new**.

I contacted **Samsung India**, and they told me to reach out to the retailer.
Retailer says they only sell new products and that I shouldn’t worry since the TV is working fine and under warranty.

I’ve already emailed their customer support asking for replacement/refund.

**Questions:**
-Does this qualify as unfair trade practice legally?
-Should I go ahead and file a complaint on consumer forum immediately?

Has anyone faced something similar with electronics retailers?

Any advice would really help. I have screenshots of the usage hours as proof.

*Note: I used ChatGPT to help draft this post.*

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