Help! Insurance Renewal issue with Maruti Suzuki Insurance

[User_9b5e6048]

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User_9b5e6048
PARTICIPANT
January 30, 2025 at 5:51 am

Hey everyone, I’m stuck in a frustrating insurance renewal situation. I renewed my car insurance (OD) through Maruti Suzuki Insurance with Reliance General Insurance for my new car, but even though they’ve taken the payment, my policy still hasn’t been generated.

I’ve been contacting customer care, but all they do is apologize and ask me to wait. My current policy is about to expire, and I’m not getting any resolution. I’ve emailed, spoken with supervisors, and even managers, but the response is always the same. Apparently, sending an email is considered the highest form of escalation according to the managers.

Does anyone know how I can escalate this further to either get my policy or a refund? I’m tired of calling every day and getting nowhere.

Has anyone had a good experience raising complaints on the National Consumer Helpline?

Your help is appreciated.

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