Help needed in filing a consumer complaint against KAFF India

[Supersajal3006]

S

Supersajal3006
PARTICIPANT
February 15, 2025 at 6:10 am

I need advice on pursuing a consumer forum complaint in India regarding **a Kaff hob stove** bought from Hyderabad having faulty burner (lodged Jan 3, 2025). On raising the complaint it was told that the part will be replaced under warranty. However even after repeated follow ups, the issue remains unresolved after a month. I have raised tickets with their support email and there are email conversations promising a fix but nothing seems to happen in reality.

Please advise on:

* Legal grounds for a consumer forum complaint in this warranty/service deficiency case. Is there no timeline for fixing the issue?
* Complaint filing process (documents, fees).
* Potential remedies (replacement, compensation, costs).
* Typical cost and time frame for consumer resolution
* Key considerations/best practices

I have never done this before, so please advice with steps.

My location is Hyderabad.

Share

[User_778cc350]

U

User_778cc350
PARTICIPANT
February 15, 2025 at 3:08 pm

Have you raised the issue on NCH? If yes, that is not a consumer forum. It is a mediation platform started by govt before you actually file a complaint in the consumer forum/court.

What you have filed is a grievance.

If you are unsatisfied with their response, send them an email letting them know if they don’t resolve your complaint within 30 days, you will move court.

Share

[Supersajal3006]

S

Supersajal3006
OP
February 15, 2025 at 3:58 pm

No I havent raised that in NCH. Will check that.

Share

[Author]

Posts