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UThe policyholder died. Here the company has the age proof which doesn’t match with the age in the death certificate.
Because during issue of policy the age proof was given with voterid having different age than what the death certificate has been issued with(aadhar).
Since the person don’t knew the exact date of birth so he has different dob in different id proofs.Since the death is genuine and natural and no misconduct there only this dob difference.
Is there anything that can be done.
Here is the policy terms and conditions
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Basic benefits: The Company will pay the Money Back Survival Benefit shown in the Policy Schedule on the fourth Policy Anniversary and on every third Policy Anniversary until the maturity date.The Company will pay the vested bonuses on the maturity date shown in the Policy Schedule or on earlier death. The Company will pay the full Sum Assured shown in the Policy Schedule plus vested bonuses (if any) on the death of the Life Assured before the maturity date.
3. Payment of benefits: The Company will not pay any benefits under
this Policy until the Company’s requirements have been met to the Company’s satisfaction. The Company will seek submission of:
■ The Original Policy unless it is already lodged with the Company against a loan,
■ Proof of age of the Life Assured if his or her age is not already admitted in the records of the Company,
■ A claim discharge signed by the party to whom the benefits are payable,
■Proof of death in the case of a Death Claim, and
■Such additional requirements as the Company may find necessary to call for.
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