How long does the National Consumer Helpline usually take to respond?

[Kalyanieagle797]

K

Kalyanieagle797
PARTICIPANT
May 3, 2025 at 2:16 am

I filed a complaint with the National Consumer Helpline (India) over a week ago, but I haven’t received any response or update from them so far.
Has anyone here had experience with how long it typically takes for them to get back? Should I be worried or take some follow-up action? Any insights would be appreciated!

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[Rupeshtiger928]

R

Rupeshtiger928
PARTICIPANT
May 3, 2025 at 3:14 am

Since it has been a week the better option is to take a follow up. They don’t call you back, you have to call them multiple times until they respond to your query.

—My personal experience
Scenario:
bank related query case 1
Product related query via some online store case 2
(None of the cases were solved, NCH never responded back)

Hope this helps.

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[Braveninja1446]

B

Braveninja1446
PARTICIPANT
May 3, 2025 at 3:51 am

They would probably take 7-15 days to directly close the case and respond update on the website

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[Ojasfalcon711]

O

Ojasfalcon711
PARTICIPANT
May 3, 2025 at 4:39 am

Usually they resolve the ossue within 10 days sometime 15 days.

If you don’t receive any kind of update within 15 days, you may raise a grievance on [CPgram](https://pgportal.gov.in/) against NCH not resolving your issue.

They then prioritise the NCH complaint 😅

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[Wisebro6812]

W

Wisebro6812
PARTICIPANT
May 3, 2025 at 11:09 am

usually, 10-15 days, u can complain to the other state-level help line, or u can go to the SP office with a written application

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