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UFrustrated with Urban Yog’s Customer Service – No Replacement, No Response!
I am extremely disappointed with the lack of responsiveness from Urban Yog’s customer service team. I purchased their blow-dry brush in March, and within a few weeks, it started malfunctioning—sparking at the plug and emitting a burning smell. Concerned about the safety risk, I immediately reached out to their customer support. However, despite repeated attempts to seek assistance, I received a response only two weeks ago—months after my initial complaint.
They eventually collected the defective product with the promise of a replacement or resolution within five days. It has now been over a week, and despite multiple follow-ups, I have received no updates, no replacement, and no return of my old product. Worse, they are now completely unresponsive to my calls, messages, and emails.
This level of service is completely unacceptable. If a company cannot handle basic customer concerns, it raises serious questions about its credibility and commitment to customer satisfaction. I am now left without a product or a resolution, and I feel scammed.
Has anyone else faced a similar issue with Urban Yog? What steps can I take to escalate this further? I want to make sure no one else has to go through this frustrating experience. Urban Yog needs to understand that customer care is not optional.
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QLawyer here.
– You could write a strongly-worded Letter/Email conveying them your unequivocal desire seeking refund of money, including stating their default (delays, faults, defects, etc.).
– Failing which, a Consumer Grievance (in National Consumer Helpline) can be filed;
– Failing which, you could send in a Legal Notice;
– Failing which, a Consumer Complaint (in Consumer Court) can be filed;
There may be available other remedies, depending on the facts and circumstances of the case.
Wishing you the very best!
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UI have sent multiple emails but there haven’t been any responses the first and third option I don’t think will work and as per the national consumer helpline I have heard they take months and mostly never works ?
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