If a seller keeps delaying a prepaid order and ignores my calls, emails, etc., what can I do?

[User_1c955218]

U

User_1c955218
PARTICIPANT
March 1, 2025 at 4:17 pm

The product cost me 16k. It’s been a month. How do I sue them? Is litigation going to be a hassle?

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[Desishark6045]

D

Desishark6045
PARTICIPANT
March 1, 2025 at 4:19 pm

Ask for refund immediately.

Does the seller have a registered office?

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[User_1c955218]

U

User_1c955218
OP
March 1, 2025 at 8:14 pm

There’s an address on their website contact page, but I haven’t checked what their business’s registered address is. I don’t know how that would be done.

I did ask for a refund. They’ve left me on read.

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[Desishark6045]

D

Desishark6045
PARTICIPANT
March 2, 2025 at 5:23 am

File complaint with cybercrime for cheating

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[Wisetiger3542]

W

Wisetiger3542
PARTICIPANT
March 2, 2025 at 7:24 am

If you paid via any bank instrument instead of a wallet, then you can raise a dispute with bank. UPI and credit cards have these facility, not entirely sure of debit card and net banking.
The bank will investigate and return the amount to you.

Otherwise if you haven’t raised a complaint with the seller, do it now in written preferably by email and file a public grievance.

Ideally the dispute method itself should work.
Best of luck

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[User_1c955218]

U

User_1c955218
OP
March 2, 2025 at 10:00 am

Thanks. I’m going to try one last time to get them to deliver. Man… Problems don’t end. I appreciate the advice!

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[Wisetiger3542]

W

Wisetiger3542
PARTICIPANT
March 2, 2025 at 10:38 am

There is sometime time limit to raise a dispute so keep that in mind before waiting for delivery

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[User_1c955218]

U

User_1c955218
OP
March 2, 2025 at 11:03 am

What is the limit? They keep saying the courier was lost, we’ll deliver it eventually, but they’re being very shady.

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[Wisetiger3542]

W

Wisetiger3542
PARTICIPANT
March 2, 2025 at 5:31 pm

You need to check for the specific mode of payment. How did you pay?

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[User_1c955218]

U

User_1c955218
OP
March 2, 2025 at 9:34 pm

Bank app’s upi. ☹️

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[Wisetiger3542]

W

Wisetiger3542
PARTICIPANT
March 3, 2025 at 12:05 pm

Try raising one. quick google search is saying 45 days. But it is still worth it to try

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