- This topic has 0 replies, 1 voice, and was last updated 1 year, 3 months ago by
.
-
Posts
-
-
RI had the WORST EXPERIENCE with IGP (Indian Gifting Portal) and would NOT RECOMMEND their service to anyone!!
I ordered a personalized hamper with a **custom quote request**, which their customer care repeatedly assured would be delivered. Despite multiple confirmations, they **sent a default birthday quote** instead, completely ignoring my request and ruining the special moment.
I specifically selected a hamper labeled for **30-minute delivery** and even paid **₹99 extra for express service** to ensure it arrived on time. However, the delivery was over **50 mins late**, making the express fee a **waste of money**.
**NOW THIS IS SCAM PART** – I later discovered that IGP **lists the same product at three different prices** (₹695, ₹716, and ₹795) with different delivery time labels. This **dark pattern tactic** misleads customers into paying extra according to the time labels. but you have to buy **’Express service’** of **₹99 for 30 mins delivery.** charged extra for express service even when selecting the costlier product. **Double charging for the same service** is unethical and exploitative.
I had to explain my grievance to **4-5 different customer care executives** over multiple calls and chats. They reply you instantly below a comment on there public platform but had a condescending tone while on call and they rush to get things over with rather then listening completely. Their only solution was a **meager 20% refund** and a discount coupon, which I didn’t want. When I requested the coupon be converted to cash, they **refused**, showing no accountability for their service failure.
I asked them about the same hamper listing under different pricing, they told that it is **’system glitch’** I am a software developer and knows what is a glitch and trust me it was not. This a deceptive way of squeezing money out of customers pocket. the funny thing is the customer care executive on Instagram explained this saying that we have **different vendors so price is different**.
How can two different executive of same company have **two different explanation** about same grave issue. that not it the customer care executive on Instagram changed the explanation to ‘system glitch’.
TL;DR – IGP engages in **misleading practices**, offers **poor service**, and lacks proper customer care. **Avoid them at all costs**—there are far more reliable and trustworthy gifting platforms out there like **FNP**. **Don’t let them ruin your special moments more importantly don’t fall for SCAMS & FRAUDS.**
Let me know your views on this. Is this a deceptive business? was I scammed? What can do legally?
**#IGPScam #IGPFraud #avoidIGP**
-
