IndiGo approved reimbursement but has not paid for 3 months despite repeated assurances

[User_b89eb59d]

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User_b89eb59d
PARTICIPANT
May 4, 2026 at 9:43 am

Hi everyone,

I’m looking for advice on whether I have any legal remedy against **IndiGo** for prolonged non-payment of an approved reimbursement.

Timeline:

* Feb 2026: My incoming IndiGo flight (6E17, PNR U99D8D) was delayed, causing me to miss my onward connection.
* Because of this, I had to purchase a **Turkey e-Visa (USD 50.50)** at my own expense.
* I emailed IndiGo with boarding passes + visa receipt.
* IndiGo **confirmed in writing** that they would reimburse **USD 50.50**.
* They requested passport copy + International NEFT form, which I submitted on **9 Feb 2026**.
* They initially promised refund in **15–21 working days**.
* After multiple follow-ups, on **4 Apr 2026** they again confirmed Finance would process it in **7–10 working days**.
* Still **no payment**, **no transaction reference**, and only generic responses.
* I have now filed an **AirSewa complaint (Ref: ZP768744)**.

Questions:

1. Can I file a case in **consumer court** for deficiency in service / unfair delay?
2. Can I claim **interest / compensation** for holding payment this long after written approval?
3. Is there any aviation-specific legal route beyond AirSewa?
4. Would sending a legal notice be worth it for a small amount, mainly on principle?

I have full email records and written admission from IndiGo approving reimbursement.

Any advice appreciated.

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