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UHi everyone,
I really need some advice because this situation is getting frustrating and confusing.
I was travelling on an IndiGo flight on 1st May. When I collected my checked in baggage, it was badly damaged. There is a hole in the bag and it is not usable anymore.
I reported it immediately at the airport. The staff offered me a 4000 rupees travel voucher and said I would receive it by email within 24 hours. I clearly told them I do not want a voucher and that the amount is not fair considering the bag is good quality and bought from abroad. They then told me to contact customer care.
Before even receiving any voucher, I sent an email and also called customer care saying I do not accept this compensation. Even after 48 hours, I still have not received any voucher.
But now they are replying saying that compensation has already been processed and that the 4000 voucher is final and cannot be changed.
This is what I do not understand. I never accepted the voucher and I have not even received it, yet they are saying the matter is closed.
From my side, I reported the damage immediately, I clearly refused the compensation, and the bag is unusable. It feels like they are just trying to close the complaint without properly resolving it.
I am thinking of filing a complaint under the Consumer Protection Act through eDaakhil, but before doing that I wanted to understand a few things.
Does this count as deficiency in serviceCan they treat compensation as final even if I refused it and never received itWhat would be a reasonable compensation to claim in this situationIs going to consumer court actually worth it
If anyone has gone through something similar or has legal knowledge, I would really appreciate your advice.
Thank you
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