Insurance ombudsman in person complaint filing process

[User_ac1bd501]

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User_ac1bd501
PARTICIPANT
March 13, 2025 at 10:46 pm

Hello everyone, appreciate everyone taking time to read this. I have filed a complaint with insurance ombudsman against niva bupa for unjust claim rejection and malpractice. I filed it in person at their Santacruz location in Mumbai. Documents that i attached:
Written complaint letter
Policy copies
Claim rejection letter
Communication with Niva Bupa’s grievance cell
All supporting documents

I have mentioned my email id and contact numbers in the complaint letter. At the ombudsman office they took my file and just stamped a duplicate copy that i carried of the complaint letter. I did not receive any acknowledgment or complaint number. How do I track my complaint? Also, i did not reach out to IRDAI after grievance cell, directly walked in at the ombudsman office and filed the complaint. Is that a problem? I have also not attached Annexure VI-A and VII-A? Were those necessary to be filed with the complaint or will ombudsman ask me to fill them out now? Its been over 4 weeks now and i havent received any response. Should i file a complaint again with those annexures attached?

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