IRDAI Ombudsman complaint stuck “in process” for 20+ days (Star Health partial claim) – normal or delay?

[User_193bdd84]

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User_193bdd84
PARTICIPANT
May 5, 2026 at 8:03 am

I raised a complaint with the Insurance Ombudsman against Star Health for a partial claim settlement.

It’s been 20+ days with no movement

Portal says it will be registered after verification, but there’s no update beyond that.

Questions:

Is this delay normal at the complaint registration stage?

How long does it usually take to move to the next step (mediation/hearing)?

Should I follow up somewhere or just wait?

Does contacting IRDAI grievance (again) or emailing the Ombudsman office help?

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