Is anyone facing this issue with Airtel calls? Can I sue airtel ?

Community Forums Legal Advice India Is anyone facing this issue with Airtel calls? Can I sue airtel ?

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    • #38045 Reply
      Sumitabear306
      Participant
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        Sumitabear306
        PARTICIPANT
        March 10, 2025 at 2:34 pm
        Every time I make a call, I’m forced to listen to some awareness campaign for 30 seconds, who knows, who cares for what? Did 1.4 billion people sign up for this nonsense? How is this not harassment at scale?

        And what fuckery is this that instead of catching the handful of culprits, we have to ask 1.45 billion people to stay vigilant? If the system can’t fix the root cause, then why not shut down the Ministry of Communication and all the departments responsible for this mess? Just hand it over to a private company that can actually do its job.

        Is there any way to stop this once and for all? And if anyone from the legal side is here, can I sue Airtel for this continuous, baseless harassment?

        Open to discussion, anyone else as frustrated as I am?

      • #38074 Reply
        Subhashtiger265
        Participant
          S
          Subhashtiger265
          PARTICIPANT
          March 10, 2025 at 2:39 pm
          yes equally frustrated. This shows extreme level of incompetency of our police system. We have to resort to truecaller and what not to stay vigilant. Privacy is breached by bank folks itself. We are already fed up with cold calling by sales folks. No relief on any front.

          • #38090 Reply
            User_4c7948c5
            Participant
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              User_4c7948c5
              PARTICIPANT
              March 11, 2025 at 11:22 am
              For the awareness campaign, Airtel’s customer support told me that I can cut the call immediately and re-dial. On re-dialling, the awareness campaign won’t play.

              • #38096 Reply
                Subhashtiger265
                Participant
                  S
                  Subhashtiger265
                  PARTICIPANT
                  March 11, 2025 at 12:45 pm
                  yes it seems to happen on the first call of the day, so thats a relief.

            • #38073 Reply
              User_7132f3e5
              Participant
                U
                User_7132f3e5
                PARTICIPANT
                March 10, 2025 at 2:43 pm
                Sometimes TRAI orders such awareness hellotunes and pretunes but other than that, it’s a harrasment

                • #38089 Reply
                  Sumitabear306
                  Participant
                    S
                    Sumitabear306
                    OP
                    March 10, 2025 at 2:52 pm
                    This has been ongoing for more than a month or god knows for how long.

                    Trai is the biggest B of the country. Absolutely not good at anything

                • #38072 Reply
                  Silentsuhani990
                  Participant
                    S
                    Silentsuhani990
                    PARTICIPANT
                    March 10, 2025 at 2:43 pm
                    Make the first call, moment the gyan starts cut the call, then dial the number again. Now you have a gyan free call

                    • #38088 Reply
                      Sumitabear306
                      Participant
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                        Sumitabear306
                        OP
                        March 10, 2025 at 2:51 pm
                        Try it, won’t work.

                        • #38095 Reply
                          Silentsuhani990
                          Participant
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                            Silentsuhani990
                            PARTICIPANT
                            March 10, 2025 at 2:59 pm
                            It does. I do it all the time

                            • #38098 Reply
                              Sumitabear306
                              Participant
                                S
                                Sumitabear306
                                OP
                                March 10, 2025 at 3:05 pm
                                The only way it works is if you press # or some other key. But that’s not the point. Tried it just now, and it sucks, just to prove this, I had to listen to that crap again.

                                Part of the problem is people like you, who adjust to any nonsense and make it sound like the onus is on us instead of questioning why we have to deal with this in the first place.

                                • #38101 Reply
                                  Silentsuhani990
                                  Participant
                                    S
                                    Silentsuhani990
                                    PARTICIPANT
                                    March 10, 2025 at 3:07 pm
                                    Telcos do it as per directive of deptt of telecom.

                                    Why don’t you file a case against deptt of telecom. Go get em my keyboard warrior

                                  • #38100 Reply
                                    Silentsuhani990
                                    Participant
                                      S
                                      Silentsuhani990
                                      PARTICIPANT
                                      March 10, 2025 at 3:17 pm
                                      And read my comment dumb fuck. Airtel is doing it as per directive of deptt of telecom. Are your Grey cells killing themselves?

                                    • #38099 Reply
                                      Meganitin1228
                                      Participant
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                                        Meganitin1228
                                        PARTICIPANT
                                        March 12, 2025 at 4:46 pm
                                        Nobody has the time, patience and money to fight against this legally. If there is a trick or gimmick to avoid listening to this pre-recorded nonsense, there is no harm in trying it.

                                • #38087 Reply
                                  User_fd831daa
                                  Participant
                                    U
                                    User_fd831daa
                                    PARTICIPANT
                                    March 10, 2025 at 4:59 pm
                                    Press any number key when message starts, it’ll stop, and start calling.

                                • #38071 Reply
                                  User_420e1307
                                  Participant
                                    U
                                    User_420e1307
                                    PARTICIPANT
                                    March 10, 2025 at 2:58 pm
                                    Same with bsnl and sometimes jio too

                                  • #38070 Reply
                                    Rameshmaster850
                                    Participant
                                      R
                                      Rameshmaster850
                                      PARTICIPANT
                                      March 10, 2025 at 3:05 pm
                                      I’ve seen that typing 9 or # stops the msg

                                      • #38086 Reply
                                        Sumitabear306
                                        Participant
                                          S
                                          Sumitabear306
                                          OP
                                          March 10, 2025 at 3:06 pm
                                          Yeah it does, but the bigger problem is the continuous harassment of 1.45 billion people.

                                          Imagine handling it with earpiece or smart watches. Absolutely disgusting

                                        • #38085 Reply
                                          Rapidrashmi8299
                                          Participant
                                            R
                                            Rapidrashmi8299
                                            PARTICIPANT
                                            March 10, 2025 at 4:31 pm
                                            God send

                                          • #38084 Reply
                                            Braveeagle9228
                                            Participant
                                              B
                                              Braveeagle9228
                                              PARTICIPANT
                                              March 10, 2025 at 6:08 pm
                                              It’s stopped working

                                            • #38083 Reply
                                              User_d289be66
                                              Participant
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                                                User_d289be66
                                                PARTICIPANT
                                                March 10, 2025 at 7:59 pm
                                                Thanks for informy

                                            • #38069 Reply
                                              Manishtiger507
                                              Participant
                                                M
                                                Manishtiger507
                                                PARTICIPANT
                                                March 10, 2025 at 3:06 pm
                                                same company handling all telecom… it is going to break, we need more players in the game.

                                                • #38082 Reply
                                                  Sumitabear306
                                                  Participant
                                                    S
                                                    Sumitabear306
                                                    OP
                                                    March 10, 2025 at 3:10 pm
                                                    We need stronger consumer rights badly in this country.

                                                    In the name of large population, everything is made to sound okay

                                                    • #38094 Reply
                                                      Manishtiger507
                                                      Participant
                                                        M
                                                        Manishtiger507
                                                        PARTICIPANT
                                                        March 10, 2025 at 3:34 pm
                                                        Corruption ✨ is the star of the game.

                                                  • #38068 Reply
                                                    Cleverveer2722
                                                    Participant
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                                                      Cleverveer2722
                                                      PARTICIPANT
                                                      March 10, 2025 at 3:10 pm
                                                      i think atleast there should be a way to opt out of that shit

                                                      • #38081 Reply
                                                        Sumitabear306
                                                        Participant
                                                          S
                                                          Sumitabear306
                                                          OP
                                                          March 10, 2025 at 3:11 pm
                                                          Yes, for once and all. Otherwise it sounds like forced harassment

                                                      • #38067 Reply
                                                        User_63fef8ce
                                                        Participant
                                                          U
                                                          User_63fef8ce
                                                          PARTICIPANT
                                                          March 10, 2025 at 3:35 pm
                                                          Oh it’s so frustrating. I called Airtel and they said they can’t do anything about it.

                                                        • #38066 Reply
                                                          Silentrider1541
                                                          Participant
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                                                            Silentrider1541
                                                            PARTICIPANT
                                                            March 10, 2025 at 3:39 pm
                                                            That’s an awareness campaign.
                                                            I don’t think u should make it a big deal.

                                                            Imagine Despite such constant awareness harassment people fall prey to these fraudsters.

                                                            May be bcz u r frustrated about something else that u r overthinking this matter.
                                                            Relax for a while bro..

                                                            • #38080 Reply
                                                              Sumitabear306
                                                              Participant
                                                                S
                                                                Sumitabear306
                                                                OP
                                                                March 10, 2025 at 3:43 pm
                                                                I’m frustrated that these things can’t be skipped all at once, is it that tough to understand?

                                                                I’m frustrated because as a consumer we’re forced into do things.

                                                                No wonder we collectively have to suffer because we have people like you.

                                                                And then silently cry in corner when someone calls us third world

                                                                • #38093 Reply
                                                                  Silentrider1541
                                                                  Participant
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                                                                    Silentrider1541
                                                                    PARTICIPANT
                                                                    March 10, 2025 at 3:48 pm
                                                                    We have other things to worry about I guess…

                                                                    Feel blessed that something like this is a problem for u.

                                                                    • #38097 Reply
                                                                      Silentrider1541
                                                                      Participant
                                                                        S
                                                                        Silentrider1541
                                                                        PARTICIPANT
                                                                        March 10, 2025 at 3:49 pm
                                                                        U can take my proxy if u r filing a case or something , if not then simply Sulking won’t get u anywhere.

                                                                        All the best.

                                                                • #38065 Reply
                                                                  User_d430d733
                                                                  Participant
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                                                                    User_d430d733
                                                                    PARTICIPANT
                                                                    March 10, 2025 at 3:47 pm
                                                                    If you have an iPhone you can just press # and the entire thing will be skipped.

                                                                    • #38079 Reply
                                                                      Sumitabear306
                                                                      Participant
                                                                        S
                                                                        Sumitabear306
                                                                        OP
                                                                        March 10, 2025 at 3:49 pm
                                                                        Doing that, but every time doing it is like too frustrating

                                                                        • #38092 Reply
                                                                          User_d430d733
                                                                          Participant
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                                                                            User_d430d733
                                                                            PARTICIPANT
                                                                            March 10, 2025 at 4:02 pm
                                                                            Yes it is.
                                                                            But that’s the best we’ve got for now.
                                                                            On Android we don’t even have thatπŸ™ƒ

                                                                      • #38064 Reply
                                                                        Superstar8277
                                                                        Participant
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                                                                          Superstar8277
                                                                          PARTICIPANT
                                                                          March 10, 2025 at 3:53 pm
                                                                          It’s worse on Vi, you get the announcements on every alternate call – and you can not skip it by pressing any button – you must cut the call and redial.

                                                                          Jio does not play it a single time though, it’s a master strategy to get people frustrated and switch networks.

                                                                          • #38078 Reply
                                                                            Sumitabear306
                                                                            Participant
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                                                                              Sumitabear306
                                                                              OP
                                                                              March 10, 2025 at 4:00 pm
                                                                              So VI suffers the most, airtel is suffering partially that you can skip it but you’ve to skip everytime and Jio nothing.

                                                                            • #38077 Reply
                                                                              Devlion287
                                                                              Participant
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                                                                                Devlion287
                                                                                PARTICIPANT
                                                                                March 11, 2025 at 2:19 am
                                                                                Jio has been playing it for me every single time lol

                                                                                • #38091 Reply
                                                                                  Superstar8277
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                                                                                    Superstar8277
                                                                                    PARTICIPANT
                                                                                    March 11, 2025 at 2:24 am
                                                                                    Yeah, I’ve read people complain about Jio too, but strangely I’ve just had it once from them over weeks. Whatever it is, the scheme is asinine after a certain point.

                                                                              • #38063 Reply
                                                                                Coolking4979
                                                                                Participant
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                                                                                  Coolking4979
                                                                                  PARTICIPANT
                                                                                  March 10, 2025 at 4:00 pm
                                                                                  Yes it waste 10/15 min and it’s irritating

                                                                                  • #38076 Reply
                                                                                    Sumitabear306
                                                                                    Participant
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                                                                                      Sumitabear306
                                                                                      OP
                                                                                      March 10, 2025 at 4:02 pm
                                                                                      Our dear govt doesn’t work and doesn’t let us work too.

                                                                                  • #38062 Reply
                                                                                    Tulsilion979
                                                                                    Participant
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                                                                                      Tulsilion979
                                                                                      PARTICIPANT
                                                                                      March 10, 2025 at 4:03 pm
                                                                                      Just press # in the dialer when you hear that message.

                                                                                      • #38075 Reply
                                                                                        Nadiastar346
                                                                                        Participant
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                                                                                          Nadiastar346
                                                                                          PARTICIPANT
                                                                                          March 10, 2025 at 6:30 pm
                                                                                          Will try

                                                                                      • #38061 Reply
                                                                                        Supershark7202
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                                                                                          Supershark7202
                                                                                          PARTICIPANT
                                                                                          March 10, 2025 at 4:41 pm
                                                                                          Can anyone confirm if it’s happening in jio too? Can’t listen to this nonsense when I have to make an urgent call. Hope this nonsensical message doesn’t play while dialing emergency numbers.

                                                                                          Airtel plays it in every call. I want to port to jio if it’s less of that nonsense there. Seriously these idiots need opt out option.

                                                                                        • #38060 Reply
                                                                                          Omshark697
                                                                                          Participant
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                                                                                            Omshark697
                                                                                            PARTICIPANT
                                                                                            March 10, 2025 at 5:20 pm
                                                                                            I called hospital for booking appointment.. guess what!!!
                                                                                            do they even think or just brain dead

                                                                                          • #38059 Reply
                                                                                            Nadiastar346
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                                                                                              Nadiastar346
                                                                                              PARTICIPANT
                                                                                              March 10, 2025 at 6:31 pm
                                                                                              They did similar for vivid campaign uff

                                                                                            • #38058 Reply
                                                                                              Superguy9806
                                                                                              Participant
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                                                                                                Superguy9806
                                                                                                PARTICIPANT
                                                                                                March 10, 2025 at 7:29 pm
                                                                                                When did this start? I was there 2 weeks ago, and my phone roams on Airtel, and I didn’t have this.

                                                                                              • #38057 Reply
                                                                                                User_f13c2492
                                                                                                Participant
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                                                                                                  User_f13c2492
                                                                                                  PARTICIPANT
                                                                                                  March 10, 2025 at 7:33 pm
                                                                                                  Press#

                                                                                                • #38056 Reply
                                                                                                  Vishnubear691
                                                                                                  Participant
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                                                                                                    Vishnubear691
                                                                                                    PARTICIPANT
                                                                                                    March 11, 2025 at 2:51 am
                                                                                                    It is so effing irritating… Consider changing providers just for this…

                                                                                                  • #38055 Reply
                                                                                                    Smartarushi4657
                                                                                                    Participant
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                                                                                                      Smartarushi4657
                                                                                                      PARTICIPANT
                                                                                                      March 11, 2025 at 3:32 am
                                                                                                      Please #, it will go away. Still if you think it is annoying, feel yourself to be blessed as this is the thing you are bothered about in your life.

                                                                                                      But if you want to sue, I will urge you to sue GOI as it is the one running these awareness campaign through Trai and update this post once you are successful. All the best suing GOI.

                                                                                                    • #38054 Reply
                                                                                                      User_ae0d4b21
                                                                                                      Participant
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                                                                                                        User_ae0d4b21
                                                                                                        PARTICIPANT
                                                                                                        March 11, 2025 at 6:48 am
                                                                                                        Press #1 it actually stops

                                                                                                      • #38053 Reply
                                                                                                        Neelstar498
                                                                                                        Participant
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                                                                                                          Neelstar498
                                                                                                          PARTICIPANT
                                                                                                          March 11, 2025 at 7:46 am
                                                                                                          Every time I go to the airport, my bags are checked. I find it frustrating because if they don’t check our bags, people (Including myself) might get hurt. It’s a part of life I must live with.

                                                                                                          This is a PSA because scams are way too common these days and it’s hurting the poorest, least literate parts of our society. This is a social burden we must bear so we can support those around us – even if we think we’ll never personally fall for them.

                                                                                                          Legally, you cannot see Airtel. You can, but to no avail. They are following directives from a government agency. You can find out who the agency is and try suing them instead.

                                                                                                        • #38052 Reply
                                                                                                          User_32f2f1d3
                                                                                                          Participant
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                                                                                                            User_32f2f1d3
                                                                                                            PARTICIPANT
                                                                                                            March 11, 2025 at 9:00 am
                                                                                                            I am also frustrated by this. Raised this in some another Indian sub hoping to find some way to stop it. Stupid mod removed the post saying you can google this.

                                                                                                            Anyhow, I figured out a workaround, when the announcement starts press any number like 0. It will skip the announcement. Thanks me later πŸ‘

                                                                                                          • #38051 Reply
                                                                                                            User_8668c285
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                                                                                                              User_8668c285
                                                                                                              PARTICIPANT
                                                                                                              March 11, 2025 at 9:17 am
                                                                                                              Since we’re speaking of airtel. I’d like to share my experience.

                                                                                                              Yesterday I did a prepaid recharge for 249. In the plans list, it was showing 28 days validity. I clicked on details; in details page, it was showing 24 days. I again double checked the number in plans list it was 28 days, i clicked 249 plan again and in second time it was showing 28 days.

                                                                                                              I went ahead with the recharge. After successful transaction I again checked My Plan Details. Validity was 2nd April (24days). I went to help chatbot and raised a complaint/ticket. And at the same time just after raising the ticket, my validity was now 6th april (meaning 28 days).

                                                                                                              Ppl usually don’t check plan details after a recharge and they’re taking advantage of this. They’ll say that must be some technical issue. But if they’re doing this intentionally (showing validity 28 days and then actually giving 24 days). They must be earning a lot by this. I call this a Scam.

                                                                                                            • #38050 Reply
                                                                                                              User_fefc7b50
                                                                                                              Participant
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                                                                                                                User_fefc7b50
                                                                                                                PARTICIPANT
                                                                                                                March 11, 2025 at 2:36 pm
                                                                                                                Please do it. I am really frustrated with this nonsense too

                                                                                                              • #38049 Reply
                                                                                                                Megaguru9403
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                                                                                                                  Megaguru9403
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                                                                                                                  March 11, 2025 at 3:38 pm
                                                                                                                  I would legit fund any move against this. So frustrated with this entire thing.

                                                                                                                • #38048 Reply
                                                                                                                  Advaitbro768
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                                                                                                                    Advaitbro768
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                                                                                                                    March 11, 2025 at 4:41 pm
                                                                                                                    Yes face it too cyber crime awareness messages

                                                                                                                  • #38047 Reply
                                                                                                                    Monikaninja572
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                                                                                                                      Monikaninja572
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                                                                                                                      March 12, 2025 at 12:04 am
                                                                                                                      I just use whatsapp call nowadays

                                                                                                                    • #38046 Reply
                                                                                                                      User_d95ec401
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                                                                                                                        User_d95ec401
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                                                                                                                        March 12, 2025 at 3:04 pm
                                                                                                                        Is this only on Airtel prepaid? I am on Airtel postpaid and I never got this awareness campaign before any call .

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