Lost Baggage

Community Forums Legal Advice India Lost Baggage

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    • #52109 Reply
      User_031aa5e8
      Participant
        U
        User_031aa5e8
        PARTICIPANT
        February 17, 2025 at 5:42 pm
        Hi,
        I have booked my flights from Ranchi to Stavanger through makemytrip. I have bought additional 15kg International travel luggage from Air India Express website by providing all my connection flights details. However upon arrival at Delhi Airport from Ranchi , one of my bag has not arrived , the airline staff asked us to fill the missing baggage complaint and they will send to my home address ( Stavanger, Norway) via same route I travelled.
        It has been 4days , there is no trace of bag and no one helping. I have tried calling them, mailing them, all they reply is that they are contacting baggage department.
        What should I do?
        #lostbaggage

      • #52113 Reply
        Ashishmaster940
        Participant
          A
          Ashishmaster940
          PARTICIPANT
          February 17, 2025 at 6:27 pm
          Complaint in air seva might help. Further, depending on valuables in luggage, you can initiate legal action.

        • #52112 Reply
          User_031aa5e8
          Participant
            U
            User_031aa5e8
            OP
            February 17, 2025 at 6:33 pm
            Legal action? How to initiate that?

          • #52111 Reply
            User_a03c478e
            Participant
              U
              User_a03c478e
              PARTICIPANT
              March 31, 2025 at 6:32 pm
              Hey did you get your bag back? AIX misplaced my bag travelling from Ranchi to Bangalore as well

              • #52114 Reply
                User_031aa5e8
                Participant
                  U
                  User_031aa5e8
                  OP
                  March 31, 2025 at 7:25 pm
                  Yes, we got the bag after 15 days.
                  Hope you get the bag sooner.

                  • #52115 Reply
                    User_a03c478e
                    Participant
                      U
                      User_a03c478e
                      PARTICIPANT
                      April 1, 2025 at 1:12 am
                      Hey, thenks for the response. What process did you follow to get the bags back? Currently I’m just following up with them on calls and Instagram, and getting a similar response that they are looking at untagged bags/ waiting for response from all stations. But mostly it’s it’s who have to keep calling and asking them, is there a better way? Thank you so much!

                      • #52116 Reply
                        User_031aa5e8
                        Participant
                          U
                          User_031aa5e8
                          OP
                          April 1, 2025 at 8:08 am
                          Unfortunately there is no other way around, I tweeted them time and again by tagging multiple people ๐Ÿคท๐Ÿผโ€โ™€๏ธ

                  • #52110 Reply
                    User_a03c478e
                    Participant
                      U
                      User_a03c478e
                      PARTICIPANT
                      April 1, 2025 at 8:11 am
                      I see, thank you!

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