Ok. So i ordered like 25 items recently from Meesho. And 1 of them came damaged and 1 of them came missing/incomplete. The damaged product got returned after many complaints to the support team. But this missing product hasn’t been returned and its been more than a month already.
I marked the product return reason as missing products. Yet every time the delivery guy comes to pick up , it fails the quality check.
I have a video and screenshots for the same. Where he has marked only quantity being lesser than shown in the image of the original product. And yet it keeps failing the quality check.
What should be my next steps?
I want to sue them/take it to the consumer court. But I am just a student and i dont want to involve my parents over smth like this. Is it possible to keep it completely online? I do know about the government websites. But even they are a bit tough to navigate and all.
Please give me actual legal advice.