Mismatch in product bought online

[User_a722bc6c]

U

User_a722bc6c
PARTICIPANT
February 24, 2025 at 11:56 am

Hi all,
I recently purchased a product online from a small business. The product is “similar” to the pictures advertised but not the same. To be specific- the images had the product hand embroidery and the product received has machine embroidery. They are refusing to refund as their policy says refunds are provided for wrong products only. Can someone tell me what I can do in this situation. It was quite expensive and I don’t want to keep the product.

Thank you

Share

[Chandanhawk951]

C

Chandanhawk951
PARTICIPANT
February 24, 2025 at 12:22 pm

Legal expense is gonna cost more than product

Share

[User_a722bc6c]

U

User_a722bc6c
OP
February 24, 2025 at 12:24 pm

I highly doubt it as it was an expensive product. But if I were to proceed with legal proceedings, what would be the procedure?

Share

[Chandanhawk951]

C

Chandanhawk951
PARTICIPANT
February 24, 2025 at 12:26 pm

Get a lawyer and File a case in the consumer court…it takes some time but at the end you gonna get justice fs

Share

[User_a722bc6c]

U

User_a722bc6c
OP
February 24, 2025 at 12:27 pm

What is the difference between the national consumer helpline and getting a lawyer? I’ve heard many people got their issues resolved by filing complaints on NCH too.

Share

[Chandanhawk951]

C

Chandanhawk951
PARTICIPANT
February 24, 2025 at 12:34 pm

There is least a chance of helpline help,my cybercrime complaint vacant for months… lawyer is going to give guidance and gonna pursue your case, which is more headache free

Share

[Author]

Posts