My father was refused the the property paper that he bought the house.

[User_caeb1556]

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User_caeb1556
PARTICIPANT
March 16, 2025 at 11:08 am

My father bought a house a year back on home loan. The loan was sanctioned at a high interest rate. He payed the due every month but the interest is a very big problem. So he searched for a different home loan so that he can switch to that. Soon he found a loan and filled the necessary documents for procedure, but the original bank is still yet to give the details of his loans and house which is causing him not be able to switch. He has requested them several times and it’s being months of any progress. I want to know how could we do to help this situation.

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[Silentavinash5204]

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Silentavinash5204
PARTICIPANT
March 16, 2025 at 11:40 am

Which bank?

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[User_caeb1556]

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User_caeb1556
OP
March 16, 2025 at 11:58 am

Lic

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[Silentavinash5204]

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Silentavinash5204
PARTICIPANT
March 16, 2025 at 12:00 pm

I think you should raise a grievance. They are bound to service your request within the stipulated time frame.

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[User_caeb1556]

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User_caeb1556
OP
March 16, 2025 at 12:05 pm

How should I do that.

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[Silentavinash5204]

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Silentavinash5204
PARTICIPANT
March 16, 2025 at 12:51 pm

https://customer.lichousing.com/write-to-us/

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[User_caeb1556]

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User_caeb1556
OP
March 16, 2025 at 1:03 pm

Thanks.

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[Urbanfox4601]

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Urbanfox4601
PARTICIPANT
March 16, 2025 at 12:19 pm

Send a mail to the concerned branch asking everything in detail. If no reply is received within a week, send the mail again with cc to financial institution’s internal ombudsman.

If you still don’t get a reply in a month, congratulations 🥳. You have a lottery. Go to RBI Ombudsman and get the documents as well as a fat claim.

P.S.: If you have proof that concerned financial institution is keeping the information from more than a month, you can directly go to RBI Ombudsman.

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[User_caeb1556]

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User_caeb1556
OP
March 16, 2025 at 12:41 pm

My father has already contacted the branch and they replied by saying to wait for a month.

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[Urbanfox4601]

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Urbanfox4601
PARTICIPANT
March 16, 2025 at 1:03 pm

Is there any written record? If no, then you can’t prove anything. Get everything in writing.

Prepare a letter and its copy. Write down everything. All the delays and requests and what not. Get a receiving. Won’t be easy. Would need to raise hell and beyond. Maybe stay at the branch for hours.

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[Alphahawk5751]

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Alphahawk5751
PARTICIPANT
March 16, 2025 at 1:22 pm

Contacting a bank in person doesn’t give you proof. Always deal such things over email. You can use it as a written proof when escalating.

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[Megamaster2414]

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Megamaster2414
PARTICIPANT
March 16, 2025 at 1:39 pm

Email or India post registered mail with acknowledgement receipt.

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