My samsung phone gets a new green line every week…is there any ways to sue them legally?

[Navinowl5]

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Navinowl5
PARTICIPANT
April 4, 2025 at 6:07 pm

I have been using my phone for 1.5yr…the warranty is over…3weeks back I got a line on my phone…when i contacted the service centre they told me i have to pay around 10k so that as i dont have warranty..

Can i do anything to resolve this issue legally? People said if i visit consumer court…i can get them this fixed for free n all..is it…

Any help would be really appreciated

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[Braveninja1446]

B

Braveninja1446
PARTICIPANT
April 4, 2025 at 6:13 pm

I think samsung was providing free screen replacement once so if its first time then they should replace it. If its not a physical damage and it happend due to sofware update then they need to replace it

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[Navinowl5]

N

Navinowl5
OP
April 4, 2025 at 6:14 pm

Not for my phone (s23)…they arw saying i have to pay them 9000 rs to for replacement…i dont have that muxh money..as I’m not working

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[Swiftaadya9185]

S

Swiftaadya9185
PARTICIPANT
April 4, 2025 at 6:18 pm

Go to a different service center. These service center people’s behaviour change from place to place. Someone else might be willing to help you. You can also register a ticket with NCH

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[Navinowl5]

N

Navinowl5
OP
April 4, 2025 at 6:59 pm

Ouhh thank you

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[Swatiking312]

S

Swatiking312
PARTICIPANT
April 5, 2025 at 2:34 am

Do you think suing will be free?

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[Navinowl5]

N

Navinowl5
OP
April 5, 2025 at 2:34 am

I dont know bro…that’s why I’m ask for legal advice

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[Indianshivansh3984]

I

Indianshivansh3984
PARTICIPANT
April 4, 2025 at 7:02 pm

Samsung had a policy to provide a “one-time” free screen replacement, under which a device like the S21 FE 5G (my device) was covered. I see no reason why your S23, a device which is much more recent, would not be covered.

Barring any physical or water damage, you would have had to pay about ₹550.
The service centres do try to rip the customer off by quoting policy nonsense. They quoted ₹13,000 for my device, and only when I told them I knew about this policy and had confirmed with customer care, did they get ready to accept my device.

Also, it does not matter if your device is 1.5 years old; the policy covers devices up to 3 years.

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[Navinowl5]

N

Navinowl5
OP
April 4, 2025 at 7:04 pm

Currenly one time replacement policy is available only for some devices…it’s still not available for my s23…i contacted their customer service and they said i would have top pay and they cant do anything about it

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[Indianshivansh3984]

I

Indianshivansh3984
PARTICIPANT
April 4, 2025 at 7:13 pm

I would suggest complaining to NCH then.
I have Samsung running in circles, asking me to accept their ₹514 repair charge offer.

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