Need advice if I should/can take any action against Swiggy

[Megakavya1657]

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Megakavya1657
PARTICIPANT
April 2, 2025 at 5:52 pm

So, I accidentally ordered same thing from Swiggy twice and then I wanted to cancel my second order so I texted Swiggy support from the app and they said there will be NO CANCELLATION CHARGES, so I cancelled my second order.

Fast forward to few days, I was ordering something and now they are charging me a cancellation fee.

I tried to raise a complaint many times through the app and via email and they are just denying to give me a refund.

I think at least I’ll make a complaint to consumer court, but I also don’t know how to do this.

So, now should I also take a legal action against Swiggy? Will that the feasible?

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[Ananyaguru69]

A

Ananyaguru69
PARTICIPANT
April 2, 2025 at 6:02 pm

Nah
Don’t bother to take any legal action
This might take years and also will not be worth it

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[Desiknight9081]

D

Desiknight9081
PARTICIPANT
April 2, 2025 at 11:57 pm

Hi. Lawyer here. If you have proof of their commitment to not deduct cancellation charges, you can send them a legal notice and file a consumer complaint thereafter. Or else try pursuing this on Twitter first, but they’re so shameless, I doubt it’ll work.

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[Megakavya1657]

M

Megakavya1657
OP
April 3, 2025 at 6:19 am

Thanks for the advice! I’ll do a Twitter post and also try to make a consumer complaint 👍

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