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SI visited my bank last month to complete KYC. The bank person told me that fund from March 2024 was blocked due to cyber complaint filed against the fund.
In the past year, I have not received any such notification about cyber complaint. Or had any transaction of such amount (50-90 k) from investment.
Also banker told me that the account is frozen due to the complaint. I’m unable to transact via debit card at the moment.
Bank relationship manager has asked me to submit my previous months payslip, company details and my education and year of graduation
I’m panicking now.
Also I came to know as per high court guidelines only funds can be frozen but the bank account cannot be frozen. Not sure what is happening.
Bank provided acknowledgement number of cyber complaint. How should I approach the situation?
Do I go to cops, seek proof of innocence from lawyer or submit documents to bank relationship manager?
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BAdvocate here,
You will first need to obtain the complaint details, such as the complaint acknowledgment number, the police station where the complaint was filed, the disputed amount, the layer, etc. After that, you will need to visit the concerned police station through an advocate and resolve the matter by providing proof of the legitimacy of the transaction. Then, you must request that they send a NOC to the bank to revoke the lien or unfreeze the account.
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