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TMy father has recieved a whatsapp message from a known contact to urgently send 10k to a certain bank account details. My father has sent it twice as requested but due to server issues, total amount sent was Rs 40k. However we have recieved back the 20k which went out during server busy situations.
After calling the said person, it was learnt that his whatsapp was hacked and such messages were sent to multiple contacts.I have contacted the Customer care of the bank and lodged a complaint. They have registered the complaint and raised the transactions as shadow banned. The local branch of the bank has no clue what to do regarding that and just sents you from one counter to another.
I have visited the local PS and they asked to complain in cyber crime portal and contact the cyber crime branch of the PS.
I have contacted the cyber crime portal and registered compaint all within 12 hrs of the transaction and after a day I have recived a message that they have transferred it to the local PS. Then aftercalling the local PS, they asked me to visit the cyber branch, and after viaiting the cyber branch, they ask me to visit the local PS and file a FIR and then only the cyber branch can do anything, now after I visit the local PS, they asked me to write an application with all necessary details and then they will do entry.
I thought Police is supposed to file FIR, the moment one comes with a complaint. Now I am not sure when they will file an FIRI am just frustrated how just nobody knows the process and just sents you from one place to another.
Can anybody guide what one should do, during such situations. What is the protocol.
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