Online seller cancelled my order on their side, kept the money, and won’t reply. What’s the cleanest next step?

[User_59f06f4d]

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User_59f06f4d
PARTICIPANT
May 2, 2026 at 8:10 am

Ordered from Bubblefarm in late March for around ₹1.7k.

I forgot about it for a bit, checked later, and the courier tracking shows the shipment was cancelled by the seller in early April.

Since then:

* no product delivered
* no refund received
* multiple emails sent
* no response at all

I have screenshots of the order page, the tracking status showing seller-side cancellation, and the email trail.

I’m planning to file a consumer complaint. For people who’ve dealt with this before, what’s the best sequence here in India? NCH first and then consumer commission if needed?

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