Paid Penalty at Toll Within 60 km – Seeking Legal Clarity and Advice on Customer Support Response

[Brightgauri4048]

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Brightgauri4048
PARTICIPANT
April 17, 2025 at 3:13 pm

Hi everyone,

I’m seeking legal guidance regarding an issue I faced while traveling on a national highway. I was charged a double penalty at a toll plaza despite having a FASTag with sufficient balance (though the tag was slightly damaged). While several toll plazas allowed me to pass through manual Vehicle Registration Number (VRN) entry, one toll refused this and charged me a penalty twice during my journey.

Additionally, this toll plaza was located less than 60 km from the previous one, and I recall Shri Nitin Gadkari stating in Parliament (video available online) that toll plazas must be at least 60 km apart, except for cases involving bridges, tunnels, or bypasses.

When I raised this concern with IHMCL customer support, their response felt dismissive. They claimed no such rule exists and stated that a minister’s parliamentary speech isn’t valid unless there’s an official notification—yet they provided no documentation to support their stance.

I would appreciate legal clarity on the following:

Is the 60 km minimum distance rule currently enforced under law or official guidelines?

Can toll operators deny VRN-based entry when the FASTag is damaged but still has balance?

Is it possible to seek a refund or compensation for the penalty and inconvenience caused?

What steps can I take to escalate this further?

Any legal insights, references, or guidance would be highly appreciated.

Thanks in advance!

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