Panasonic AC Coil Failed in Less Than 2 Years — They’re Charging ₹12,000 for Repair. What Are My Rights?

[Coolvikram8609]

C

Coolvikram8609
PARTICIPANT
April 21, 2025 at 1:47 pm

Hi everyone,
I’m facing a frustrating situation and need advice.

I bought a Panasonic AC (Model: CS-SU18ZKYWT) from Flipkart in May 2023. Just under 2 years later, the indoor coil has failed, and Panasonic is demanding ₹12,000 for repairs.

They offered me a 10% discount as a “goodwill gesture,” but that barely brings it down. In my view, this is a manufacturing defect, not normal wear and tear. I didn’t expect a critical component like the coil to fail so soon in a reputed brand.

I’ve contacted their Twitter support, customer care, and even mailed the service head — no real help yet. Flipkart is also silent.

Do I have a case under consumer protection laws? Is coil failure within 2 years considered premature or defective?

Appreciate any insights, experiences, or guidance on next steps — especially legal recourse, consumer court process, or pressure tactics that actually work.

Thanks in advance.

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[Nileshfox961]

N

Nileshfox961
PARTICIPANT
April 21, 2025 at 1:50 pm

It’s depends on the warranty. Check the warranty or guarantee conditions for the coil.

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[Coolvikram8609]

C

Coolvikram8609
OP
April 21, 2025 at 4:15 pm

Panasonic gives 1 year comprehensive + 5 years on PCB, but no specific extended warranty on the indoor coil.

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[Nileshfox961]

N

Nileshfox961
PARTICIPANT
April 21, 2025 at 4:28 pm

Just call the company and get the details. If there’s no mention about coil then I don’t think there’s nothing much you can do except pay for the repairs

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[Braveninja1446]

B

Braveninja1446
PARTICIPANT
April 21, 2025 at 2:01 pm

Is it a PCB controller. Most of the brand are providing additional warranty check your terms and conditions and warranty card

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